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Knowledge Base Document for Analyst Only

Vik Member IT Monkey ✭

September 2021 in Service Manager Portal Feature Requests

It would be handy for KB to be published to Analyst only, so only they can see the title and contents.

Right now, if you place the info into Analyst tab only, and not end user, end user will see the topic/title but not the content. Hiding the analyst KB completely from end users would be great.

4

4

4 votes

Submitted · Last Updated September 2021

Comments

Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

September 2021

If you only place content in the analyst tab only, End users will Not see the article in the KB list. Nor can they search by the KB title to open the url.

1
Sean_Terry Customer Advanced IT Monkey ✭✭✭

September 2021 edited September 2021

https://community.cireson.com/discussion/comment/23223#Comment_23223

Am I right in thinking that end users can still see the article in searches, but obviously get a blank page if they click on it, or has this changed?

0
Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

September 2021

As far as I know (And have tested to verify) for a while its been if only analyst content is filled in, when I log in as my test user I cannot search, find, or list out the KB. I can however open the link if provided directly but it returns a blank page.

0
Vik Member IT Monkey ✭

September 2021 edited September 2021

I've just tested and KB with Analyst content only. End users can see and open these KBs, but can't see the content. Better if they wouldn't see the KBs at all.

2

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