Quick Create for Service Request Not Loading

Alexis_Stallman Customer IT Monkey ✭

April 2022 in Analyst Portal

The "Quick Create" option for Service Request is not loading in our test environment. The Incident "Quick Create" is loading fine, but for some reason the SR will not load. Any ideas? Thanks!

Best Answer

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

April 2022 Answer ✓

@Alexis_Stallman - Could it be the template? If you go to Admin Settings -> DefaultServiceRequestTemplate, is that template name valid?

0

Answers

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

April 2022 Answer ✓

@Alexis_Stallman - Could it be the template? If you go to Admin Settings -> DefaultServiceRequestTemplate, is that template name valid?

0
Alexis_Stallman Customer IT Monkey ✭

April 2022

@Justin_Workman That was it, thank you!

0

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