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Trying to exclude a special SR from SLO

Brian_WinterBrian_Winter Customer Advanced IT Monkey ✭✭✭

So I made a Queue the Criteria:

Title does not contain "IT Request"

and an SLO with just that queue.

Why does my SR with a Title, "IT Request - laptop" get the SLO applied? What am I missing?!



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    Brian_WinterBrian_Winter Customer Advanced IT Monkey ✭✭✭

    Got it. just a typo. But now add a layer. I want the SLO to exclude "IT Request" AND "New Hire" (They both have different SLOs).

    Since all I have in a Queue criteria is an OR, am I going to have to play the "Export the MP and edit the OR xml to ANDs" game? Or is there a combination of Queues that can achieve the same result?

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    Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

    @Brian_Winter - I think OR will work? I just created a queue through the UI (ie with "OR") with two different title criteria and the queue works as I would expect.

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