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Any way to show domain Users as dropdown list in the portal?

VikVik Member IT Monkey ✭
in Service Manager

Hi Guys,

I'm looking to provide a password reset/unlock account service for Managers via portal, and we'd like the manager to instead of typing the users that needs pwd reset/unlock account, to just pick from a drop down list coming from AD.

Is there a way to set a dropdown list of users from AD in Service Manager Portal, that Managers can type to search and tick who they need?

FYI, I'm using PS + Orchestrator to unlock/ reset password, but managers will need to type the user name correctly in the portal or service will not succeed, which is not great.

Thanks guys.

Answers

  • Brett_MoffettBrett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭

    Hi @Vik

    The way you could do this is via an Advance Request Offering and using the Query picker to select users that meet certain criteria.

    Then it would raise a Service Request that would automate the password reset process.

    This would then also allow you to add additional "Approval" for service accounts, admin accounts, Executive level user accounts etc. and have full audit ability to show who requested a reset and when. You could then use an SMS gateway to send a text message to the users registered mobile phone with their new password.

    If you are wanting to create a live password reset solution that challenges the end user to multifactor authentication followed by displaying their password.... this is a bridge to far for the portal.

    Hope this helps

    Brett

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