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Cireson Portal Upgrade with SCSM upgrading

Davide_GattiDavide_Gatti Partner IT Monkey ✭

Hi All,

i need to perform an SCSM upgrade from 2012 to 2016.

How should I proceed to upgrade the Cireson portal?

Can I easily upgrade in place with the 2016 version and then restore my customizations?

Does the same apply to management packs on SCSM?




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    Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

    Hi @Davide_Gatti - You can safely upgrade from a 2012 version of the portal to a 2016 version. If you're talking about the Cireson management packs in SCSM, you can safely upgrade them as well.

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    Davide_GattiDavide_Gatti Partner IT Monkey ✭

    Hi @Justin_Workman,

    thank you for your clarification.


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    Brian_WinterBrian_Winter Customer Advanced IT Monkey ✭✭✭

    @Justin_Workman , wish we had known that when we upgraded. We went with all new hardware, a completely clean install and then used the Cireson LMA (Lifecycle Management Application) to copy all our Custom MPs, Settings, CMDB, and Work Items to the new environment. And then we did it two more times (so we had a Dev/Sandbox, QA/Staging, and Production all exact images of old Prod)

    While it was 100% successful (thank you LMA!), it was very time consuming!

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