Home Analyst Portal

More than one SMTP address in Send Mail Task

Simon_ZeinhoferSimon_Zeinhofer Customer Advanced IT Monkey ✭✭✭

I wanted to ask how the e-mail address is chosen when using the "Send Mail" task on a user with more than one SMTP notification object.

Because currently we have some external users, who have an external mail address added as SMTP notification object in SCSM, but also an internal Mail address, because they need an E3 license for work. Whenever someone uses the Send Mail task on such a user, the internal mail address is chosen automatically, which sometimes leads to "problems". As with the SMLet Exchange connector the affected user gets chosen based on the notification object, the internal user is set as affected user, even when the mail was sent from the external address. I really like this feature and also extended it in some points.

But as mentioned before this doesn't work so well with the send mail. So how is the mail address chosen? And is there a way to use both of them? or even better, let the analyst chose which email shall be used, when ever the system finds 2 SMTP objects?

Sign In or Register to comment.