Can one user with multiple support group memberships see both queues in the portal?
It's important that some of our team can be a member of two different support groups, and see both groups in the cireson portal. This is for queue management; having all of our tickets in one big queue at this point is becoming unwieldy and we need to break them down into BAU and projects.
I have tried adding a user as a member of a second support group (via AD group memberships), however only the original appears in the portal, as 'Team Work'. Both queues work and other users with only one support group membership can see each queue, respectively.
Is that the expected behaviour? And if so, do you know of a way I can accomplish what I'm describing?
Any input here is much appreciated.