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search of IR and SR with no support group listed

Mike_Storms

Mike_Storms Customer Adept IT Monkey ✭✭

July 2016 in Analyst Portal

Is there a way to search IR and SR that do not have a support group listed regardless of status?

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Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

July 2016

Hi Mike

Only way I can think of would be to do a blank legacy search (http://PortalURL/WorkItems/Search) in the portal (this way you also get those that are in closed status), then filter by support group:

Search.png 37.1K

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Mike_Storms Customer Adept IT Monkey ✭✭

October 2016

Hi Joe, I am not familiar with the legacy search... where is it located we are on Cireson 5.0.x of the portal

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Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

October 2016

Mike_Storms said:

Hi Joe, I am not familiar with the legacy search... where is it located we are on Cireson 5.0.x of the portal

Hi Mike

You will need to manually create a navigation node to /WorkItems/Search

More Info in the below KB:
https://support.cireson.com/KnowledgeBase/View/1096#/

Cheers
Joe

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