I'd like to know if "user input" is meant to render as code in requests

When questions are answered by affected user in portal requests, the questions in the resulting request ticket (under user input) appear as a long string of code rather than just plain text. is this normal behaviour (see screen shot)?

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Answers

  • Joe_BurrowsJoe_Burrows Super IT Monkey ✭✭✭✭✭
    Hi Richard

    Correct this is default service manager to expose all characters used on a request offering prompt. We do have a feature request below to hide any code used in a question:

    https://community.cireson.com/discussion/372/hide-html-code-references-from-users-and-analysts-in-user-input-section-of-work-item-via-portal

    Regards
    Joe
  • Richard_BertaRichard_Berta IT Monkey ✭
    Thanks all. I'm hoping this is addressed as a future enhancement.
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