I'd like to know if "user input" is meant to render as code in requests

Richard_BertaRichard_Berta Customer IT Monkey ✭
When questions are answered by affected user in portal requests, the questions in the resulting request ticket (under user input) appear as a long string of code rather than just plain text. is this normal behaviour (see screen shot)?

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Answers

  • Joe_BurrowsJoe_Burrows Cireson Support Super IT Monkey ✭✭✭✭✭
    Hi Richard

    Correct this is default service manager to expose all characters used on a request offering prompt. We do have a feature request below to hide any code used in a question:

    https://community.cireson.com/discussion/372/hide-html-code-references-from-users-and-analysts-in-user-input-section-of-work-item-via-portal

    Regards
    Joe
  • Richard_BertaRichard_Berta Customer IT Monkey ✭
    Thanks all. I'm hoping this is addressed as a future enhancement.
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