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My Active Work Items Feature Parity in the Portal for Review Activities

Brett_Moffett

Brett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭

July 2016 in Service Manager Portal Feature Requests

If an AD Group is added to the Reviewers of a Review Activity the members of that AD group will see the RA appear in the My Team view within the console but it does not appear in the Team Work view on the portal.
Having feature parity here would allow analysts to use a single approach across console and portal.

42

42

42 votes

Submitted · Last Updated July 2016

Comments

Erik_Luth Customer Advanced IT Monkey ✭✭✭

August 2016

Hi Brett, I requested the same (Review Activities (RAs) assigned to AD-Group in TeamWork View) and I TOTALY agree on having feature parity!. Joe Burrows pointed me to yours. So you have my vote.

0
Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

August 2016

Paging Mr @chris_ross to take note

0
Mark_Wahlert Customer Advanced IT Monkey ✭✭✭

August 2016

Hi. Unsure why, but we added an AD email group (security group) to both an RA and an MA activity implementer for a service request, and after saving, the rest of my team could see both the RA and MA in TEAM WORK within portal. This does seem to work for some, but not others. NFI @chris_ross @Brett_Moffett

0
Omar_Al-Omari Customer IT Monkey ✭

September 2016

Hi, any update regarding this request?

0
Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

September 2016

Omar_Al-Omari said:

Hi, any update regarding this request?

Hi Omar
This one is still in a submitted status, you will get email notifications when the status changes. More info on this process is outlined in the thread here.

0
Omar_Al-Omari Customer IT Monkey ✭

September 2016

Thanks Joe

0

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