How to Track Closed Items , when they are closed in a different group?
I would like to know something.
How we can track items resolved by other group?
Our helpdesk spend time to work in some items( doing some actions logs) but when this items are closed in a different group, we are not able to count it.
The target is to get in our reports information’s related to items closed where actions were done by our helpdesk team.
Thanks in advance.