Erin_Murphy
Customer IT Monkey ✭
In our SM Console, we have the Global Operators Group scoped to only analysts.
Does anyone know if there is a specific setting the Analyst Portal that brings across those settings?
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Answers
What are you trying to achieve?
We have the Global Operators group scoped to include dynamic members of specific departments.
This eliminates the ability to assign jobs to people that aren't in those departments (i.e. staff who are not analysts), however in the portal, all users are able to be chosen to assign to.
I would like the same settings in the portal if possible.
We did have the 'assign to analyst by group' forced on, but we had complaints from staff that they couldn't reassign within their team without having to assign it to the support group again.
FilterByAnalyst: true
The code is necessary to seamlessly filter the Assigned To field to only Analysts, without using the Assign To Analyst by Group.
Hi Brad,
Thanks for that. Yes, I do believe we have:
Does it need to be set anywhere else?
When you state all users can be chosen, is this all users in your CMDB? If not, could the users displayed that appear to be errant, possibly be granted Analyst rights unknowingly?
A quick and easy check is the Stored procedure to check workitem permissions ensuring the individuals do not have the isAnalyst role unknowingly (https://support.cireson.com/KnowledgeBase/View/35)