Make the New drawer icon available to everyone

Ryan_Ephgrave

I have a customer who wants to allow all users to use the New icon in the bottom left to create Incidents and Service Requests. They want people to use that New icon for general requests and the actual Request Offerings for specific requests.

I can make this happen if I make the AD group Domain Users part of the Analysts group, but I think that's probably overkill. Is there another way to do this? 

Geoff_Ross

Hi Ryan,
Its not quite what you're describing but I think this will have the same effect.
You can create links to the various new pages, or even one for each template you want and organise all these 'views' into folders etc under one navigation node called NEW. So not a new draw as such but a NEW navigation node that you can then allow access to an AD group you want. I don't know if you'd need to play with SCSM permissions.
However, its an interesting method... would a user know what to fill in for urgency, impact, affected CIs etc? Would a single 'General Request' request offering be better?
Geoff

Geoff_Ross

Hi Ryan,
Its not quite what you're describing but I think this will have the same effect.
You can create links to the various new pages, or even one for each template you want and organise all these 'views' into folders etc under one navigation node called NEW. So not a new draw as such but a NEW navigation node that you can then allow access to an AD group you want. I don't know if you'd need to play with SCSM permissions.
However, its an interesting method... would a user know what to fill in for urgency, impact, affected CIs etc? Would a single 'General Request' request offering be better?
Geoff

Steve_Wright

Thanks for the insight @Geoff_Ross!