TERMS OF USE
AGREEMENT BETWEEN USER AND CIRESON
The Cireson Community Web Site is comprised of various web pages operated by Cireson, LLC (collectively, the web pages are referred to herein as the “Cireson Community Web Site”).
The Cireson Community Web Site is offered to you conditioned on your acceptance of the terms, conditions, and notices contained herein without modification or exception. Your use of the Cireson Community Web Site constitutes your agreement to all such terms, conditions, and notices contained in these Terms of Use.
MODIFICATION OF THESE TERMS OF USE
Cireson reserves the right to change the terms, conditions, and notices under which the Cireson Community Web Site is offered, including but not limited to the charges associated with the use of the Cireson Community Web Site upon written notice.
LINKS TO THIRD PARTY SITES
The Cireson Community Web Site may contain links to other Web Sites (“Linked Sites”). The Linked Sites are not under the control of Cireson and therefore Cireson is not responsible for the contents of any Linked Site, including, without limitation, any link contained in a Linked Site, or any changes or updates to a Linked Site. Cireson is not responsible for webcasting or any other form of transmission received from any Linked Site. Cireson is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Cireson of the site or any association with its operators.
NO UNLAWFUL OR PROHIBITED USE
As a condition of your use of the Cireson Community Web Site, you warrant to Cireson that you will not use the Cireson Community Web Site for any purpose that is prohibited by law, rule regulation or by any of these terms, conditions, and notices, including, without limitation the export of any Software or technical data to any country prohibited by law. You may not use the Cireson Community Web Site in any manner which could damage, disable, overburden, or impair the Cireson Community Web Site or interfere with any other party’s use and enjoyment of the Cireson Community Web Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Cireson Community Web Site.
USE OF COMMUNICATION SERVICES
The Cireson Community Web Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (each a “Communication Service,” and collectively, “Communication Services”). You agree to use the Communication Services only to post, send and receive messages and material that are appropriate, proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:
Cireson has no obligation to monitor the Communication Services. However, Cireson reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Cireson reserves the right to suspend or terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.
Cireson reserves the right at all times to disclose any information as necessary to satisfy any applicable law, rule, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Cireson’s sole discretion.
Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Always use caution when giving out any information concerning your employer or customers, if any. Cireson does not control or endorse the content, messages or information found in any Communication Service and, therefore, Cireson specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Cireson spokespersons, and their views do not necessarily reflect those of Cireson.
Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you download the materials.
MATERIALS PROVIDED TO CIRESON OR POSTED ON THE CIRESON COMMUNITY WEB SITE
Cireson does not claim ownership of the materials you provide to Cireson via the Cireson Community Web Site (including feedback and suggestions) or post, upload, input or submit to the Cireson Community Web Site or its associated services (collectively “Submissions”). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Cireson, its affiliated companies and sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.
No compensation will be paid with respect to the use of your Submission, as provided herein. Cireson is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Cireson’s sole discretion.
By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.
LIABILITY DISCLAIMER
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE CIRESON COMMUNITY WEB SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. CIRESON (OR ITS SUPPLIERS) MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE CIRESON COMMUNITY WEB SITE AT ANY TIME. ADVICE RECEIVED VIA THE CIRESON COMMUNITY WEB SITE SHOULD NOT BE RELIED UPON FOR PERSONAL, MEDICAL, LEGAL OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION.
NEITHER CIRESON NOR ANY OF ITS SUPPLIERS MAKE ANY REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE CIRESON COMMUNITY WEB SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. CIRESON AND/OR ITS SUPPLIERS HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CIRESON AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE CIRESON COMMUNITY WEB SITE, WITH THE DELAY OR INABILITY TO USE THE CIRESON COMMUNITY WEB SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE CIRESON COMMUNITY WEB SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE CIRESON COMMUNITY WEB SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF CIRESON OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF CIRESON COMMUNITY WEB SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE CIRESON COMMUNITY WEB SITE.
SERVICE CONTACT: team@cireson.com
TERMINATION/ACCESS RESTRICTION
Cireson reserves the right, in its sole discretion, to terminate your access to the Cireson Community Web Site and the related services or any portion thereof at any time, without notice.
GENERAL
To the maximum extent permitted by law, this agreement is governed by the laws of the State of California, U.S.A. and you hereby consent to the exclusive jurisdiction and venue of courts in San Diego County, California, U.S.A. in all disputes arising out of or relating to the use of the Cireson Community Web Site. Use of the Cireson Community Web Site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Cireson as a result of this agreement or use of the Cireson Community Web Site. Cireson’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Cireson’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Cireson Community Web Site or information provided to or gathered by Cireson with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Cireson with respect to the Cireson Community Web Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Cireson with respect to the Cireson Community Web Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be drawn up in English.
COPYRIGHT AND TRADEMARK NOTICES:
All contents of the Cireson Community Web Site are: Copyright 2016 by Cireson, LLC and/or its suppliers. All rights reserved.
TRADEMARKS
The names of actual companies and products mentioned herein and on the Cireson Community Web Site may be the trademarks of their respective owners.
The example companies, organizations, products, people and events depicted herein are fictitious. No association with any real company, organization, product, person, or event is intended or should be inferred.
Any rights not expressly granted herein are reserved.
NOTICES AND PROCEDURE FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT
Cireson respects the intellectual property of others and asks that users of the Cireson Community Web Site do the same. In connection with the Cireson Community Web Site, we have adopted and implemented a policy respecting copyright law that provides for the removal of any infringing materials and for the termination, in appropriate circumstances, of users of the Cireson Community Web Site who are repeat infringers of intellectual property rights, including copyrights. If you believe that one of the Cireson Community Web Site users is, through the use of the Cireson Community Web Site, unlawfully infringing the copyright(s) in a work, and wish to have the allegedly infringing material removed, the following information in the form of a written notification (pursuant to 17 U.S.C. § 512(c)) must be provided to our designated Copyright Agent:
Please note that, pursuant to 17 U.S.C. § 512(f), any misrepresentation of material fact (falsities) in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney’s fees incurred by us in connection with the written notification and allegation of copyright infringement.
Designated Agent: Matthew W. Deen, Esq.
Address of Agent: 1620 Fifth Avenue, Suite 875, San Diego, CA 92101
Telephone: 619-993-8873
Fax: 888-244-8458
Email: matt.deen@cireson.com
Comments
I'm looking forward to hanging out with everyone this Friday!
@Emma_Jenkins , @Robin_Waarsenburg I hope you can join us!
Thanks,
Unfortunately not. I had other obligations.
Hey Everyone! We're planning on having another Open Floor Meetup on Friday, 7 August at 8am PDT! Once again, please let me know if you want to be on the call!
Thanks @Justin_Workman
Looking forward to getting together with everyone! Please feel free to share any thoughts or suggestions for these open floor meetings ahead of time!
Thanks,
I will try my best to make this one!
@Justin_Workman add me please, can you tell me how long the session is?
@Ralton_Stewart - The timing can vary. We set it for a half hour, but it has gone at least an hour every time. I'll get you added! 😃
@Justin_Workman: Could you add me please. I hope I can join this time ;)
Got you added @Peter_Muttenthaler!
Justin, this sounds like fun, could you add me please?
@Brad_Zima - Got you added!
@Justin_Workman
I will try my best to make this one!
Count me in, as usual. 😉
@Gabriel_Lences @Mikkel_Madsen - You guys have been added!
I got an idea about the last discussed topic of ticket comments auto-saving in portal. Many participants had counter argument 'I often do mistakes/typos/want to add something right after writing my comment so I won't be happy if ticket would auto-save after clicking the Add comment button'. The solution is easy and nice in my opinion: get inspiration here on the community forum: add Edit button next to each comment so analyst can change it for some time like 4 hours from comment addition.
@Justin_Workman, @Adam_Dzyacky, @Shane_White, @Gabriel_Lences and also others involved, what do you think about this? Thanks.
Are you saying that the comment would be added, and saved, but editable for 4 hours?
Yes, exactly. The same as in Community forums :)
Comment can be easily changed using PowerShell so I hope this can be done from portal, too.
Question is notifications: what would happen after editing? Default bind to last modification date would send new notification which is good in my opinion - the recipient wants to get updated version of comment.
My opinion would be no, once a comment is saved, no one should be changing it regardless of the situation, but definitely curious to hear others thoughts!
We did actually have another discussion around this internally and came up with the idea of maybe so buttons, Add, and Add + Save, to give people the option or something around that decision process.
Regarding decisions like these, I'd say get a few really good UX experts on these topics as our ideas and suggestions might not be really optimal.
My 2C's here:
I believe it's all the manner of getting used to how a system works an adjusting oneself to the system. We have the portal in the current state where the comment is committed when you apply save. So you actually have the chance to "edit" the comment even now (copy the comment - hit F5 - paste the comment back into the comment box make necessary changes - hit save). I get that the edit comment functionality by providing a button for it would make it more convenient.
On the other hand we have a system in our company where autosave is enabled the comment or whatever you change in the task / ticket is automatically committed once you make a change. So I don't know about the others, but when I work from this system I usually double check what I'm typing before sending it off to the air. And I'm more cautious when I'm changing some fields etc. And this isn't a bad thing.
At the end of the day, it's just about getting accustomed to how a system works. That being said, I still think decisions like these should be done by some really skilled UX experts on how to make life for end-users and analysts easier (mostly users though!).
One thing to be aware of: If I was a regular user of the portal who logs into the portal once a while and a comment would save right after hitting 'Add' , I would probably be wondering : "Well , what are the Save , Cancel , Apply buttons for?" in the best scenario. In the worst (more probable scenario) , I wouldn't even notice these and would assume auto-save works on everything (such as when I add a file , etc).
Think this through, a lot. :)
I'd still recommend hiring a UX expert or two, because those always come in handy when making decisions like these. What we found out during our redesign of our portal is that often times our vision and opinions as "IT" (especially analysts, who usually lack the end-user perspective) can be totally out of what's user-friendly and functional. 👍️
Btw, I believe you already have a pretty good solution to this 😉 Next time you're typing a comment on the community, notice the buttons. "Save draft" (which I also noticed your text gets auto saved as a draft after a while by itself anyway) and "Post comment".
Save draft basically allows you to come back later to the thread anytime without losing the inputs and you can change them anytime while Post comment commits the actual comment. I think this is a good design, the main obstacle on the portal for this are the additional "Apply, Save, Cancel" buttons (not present here on the community, which makes it apparent to how you apply a comment) which can be confusing as stated in my comment above.
You can edit your own posts here on the community as well, not sure on what's the best solution to this as I see the post-editing of the comments user friendly but at the same time , if there's no button through which you can view the "edit history / comment history" , there shouldn't be any post-editing options as you stated @Shane_White . So if there ever will be an option to post-edit comments in the portal, I'd suggest a button that will show you / take you to the comment history.
There goes my 2C's....guess I just made it 3. 😁
The only post editing function I sometimes miss is the ability to make a comment private / non private
That was one of my primary inspirations for building comment editing in the first place!
I think the biggest problem in our experience is that the users just don't see the buttons in the bottom bar and therefore never click the save/apply button in the first place. Because the bar is a darker color and sits essentially on top of the black Windows taskbar in a full screen browser window it is kind of camouflaged. This has been a problem for us not just for comments but any changes to a work item.
Our Users complained about this too, they claimed to have responded and it didn't save but when we talked to them it became more apparent that they didn't see the save button and despite to popup message they exited the WI anyway. We introduced the Save on Add feature and have had no complaints since!
I think we (I? ☺️) quite hijacked this thread. (Comments or general) auto-saving is topic big enough to have its own thread. Could some moderator create it and move last comments?
Layout of action buttons deserves own Feature request :) Out users were complaining for their (in)visibility and forget to click them, too. So our web developers in cooperation with UX changed them to be more visible like this:
Having Save/Apply/Cancel/... buttons more visible OOB would be much appreciated :) Thanks.
OOOoooo, those are pretty!
Think we might have another big topic (or a continuation of the old one) for the next open floor meeting. 😁
We too have increased the size of the drawer buttons and combined it with @Martin_Blomgren pulsating save button
By the way I saw he had made a new version where the save button was jumping instead 🙂
Just semi-finished working on something very special I've prepared for the next meeting, excited to hear what the Cireson community *wink wink* will think about it.😉😁