Ilia2510
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Answers
@Ilia2510
How do you map user's AD groups to SCSM support groups? Do you use the portal group mapping?
Are there any erros in the cachebuilder log file?
Try the following query in your sql instance on the Servicemanagement Database:
where #Samaccountname is the Samaccountname of one of the users in AD. Do the users have the Analyst flag set to 1?
For example. Engineers are in the same group, but only some are displayed. I tried to recreate the group but only the same engineers are displayed as displayed.There are no errors in CacheBuilder.
Has one of these users changed his/her samaccountname or distinguishedname in AD recently?
As far as I know no
I would recommend you resync the users table inside the cachebuilder, like it is described in this KB article:
https://support.cireson.com/KnowledgeBase/View/1142#!/
Does this resolve the issue?
Yes, I tried this method. Did not help.
Perhaps the problem is hidden here. The connector started to freeze at 83%, re-creating the connector did not help and it also freezes at 92%. If you clear the checkbox, the task will complete correctly 100%.
Is this the setting
"Don't set NULL values…." ? ;-)
This
I saw an error
There was an error in cachebuilder
System.ArgumentException: An element with the same key has already been added.
I don't know what happened, but the connector started and passed 100%. But the mistakes remained.
We had an issue with an AD connector, bringing in user objects, which didn't exist anymore. We had a call with Microsoft about it and they didn't come up with a real solution - thanks Microsoft…The problem was solved with a new connector though.
Does your connector bring in User obejcts? Or does it only bring in groups and the "Automatcially add users…" setting brings in the users based in these groups? If case 1 is true for you, the setting "Automatically add users…" makes no sense and just adds extra load to your database. There was another community thread about that, where this setting was hammering the database to complete downtime. Additionally, when does your connector run? Best practice is to set it to non-business hours. If that's not the case it might lead to high performance impacts. As we don't have real non-business hours our connector runs during a time, where only some people from night shift or other subsidiaries are online and the normal impact on the database is pretty low.
So before creating a new connector have a look if the setting is disabled and the runtime is set to non-business hours. Then reset the connector watermark by doing the steps described here:
first get the connector you need by executing this sql query against the servicemanager db:
Note the datasource of your AD connector and then execute the following query against the Servicemanager database
where # is the datasource from the first query. Now the AD connector will update every object, no matter the watermark.
As this will lead to a higher impact on the database when the connector runs, also make sure this happens during non-business hours again ;-)
Yes, I've done this before, but unfortunately it didn't help.
I tried to do as described, but after the deletion, the user did not appear.
Although there is a user in the Service Manager database
Can you try setting your cachebuilder to error level warning and then restart it?
If there is an error snycing the user, the log file should contain his/her username and maybe the cause for it.
Do you mean this parameter
yes, afaik you have to restart the service afterwards so the change takes effect.
Here is the kb about the logging options for the portal:
https://kb.cireson.com/article/reference-cireson-portal-and-cireson-platform-logging/34
The group is displayed, as well as the users.
I don't see any mistakes
this is already set up
is this SCSM 2019… group from your screenshot a direct member of the AD group which you use for Cireson Analysts?
I mean the group from the Admin Settings —> Setting Items
No, but she's in the specified group. I missed important information, we were hacked, and the servers were attacked. After that, I restored the servers and changed the passwords of all users. I have reviewed and changed the passwords in the services. Maybe I missed something somewhere and didn't replace the password?
And the SCSM_all_analyst is your Cireson Analyst AD group?
yes
Can you try to add the user, who are not available in the list, directly to this SCSM_all_analyst group? Then restart the cachebuilder. I know this is not a solution but I am just wondering. Just because the CI$user table sets the Analyst property to 0, and there are no error messages in the cachebuilder.
I added a user, but he did not appear in CI$User. I don't understand where the problem is and there is no error in cachebuilder.
so it does not appear at all? or is it just not an Analyst? if it doesn't appear at all, I would try a complete resync by deleting the last modified and truncating the ci$user table
It is not displayed at all, you can describe in more detail, step by step, what needs to be done. I'm new to this system.
First, stop the Cache Builder service and then run the following commands against the ServiceManagement DB:
TRUNCATE TABLE CI$User
TRUNCATE TABLE CI$DomainGroup
TRUNCATE TABLE LastModified
Then wait around 2-3 minutes, then start the Cache Builder service again.
I did as described, but nothing was added. And there are no errors in Cache Builder.