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Change Multiple Activity Statuses Prior to Save
If you need to change the status of more than one activity at a time, currently you must change one, save, wait for workflow to run, keep reloading....keep reloading...etc., change the status of the next activity, then repeat. This is an incredible waste of time for our analysts. Instead, why not make the changes in the… -
Change request: Updating "Assigned to" to "Created By" user automatically
Hi guys, Not great at Runbooks or PowerShell but having trouble working with Change requests in either. Has anyone got or seen a working example of either in PowerShell or in a runbook where you could have it update the Assigned To field to match the Created By field? We are looking at standard changes and don't want to… -
Re: Notifications on Comments added to Change Request
Change requests are a little bit different than Incidents and Service Requests. They don't have the "Action Log" that you see on IRs and SRs. They only have a simple 'Notes' section. Cireson's Notify Analyst App also only handles Assignment and/or Support Group changes for Changes. You can set up a subscription with SCSM's… -
Grouping of Change Request Templates
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Remove Change Status Task
Hi, Can I remove the change status task from the Hardware Asset view? Via https://support.cireson.com/KnowledgeBase/View/52?selectedtab=enduser#/ I'm only allowed the change task settings for IR/SR and CR. Adding HardwareAsset or Cireson to this line isn't helping ;) app.custom.formTasks.add('AssetManagement', null,… -
Re: Change Contract Names
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Allow work item (Change Request) search by Category
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Change Calendar is out 1 Hour
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Re: Example: Change Requests with ARO
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Assign to Analyst by Group for Change Request Task