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Re: Upcoming “Affected User” Tool in the Portal 8.5 – Open Form instead of Create.
We installed portal 8.6 in our dev environment and did some testing with the Affected User. An issue that we found is that we can't seem to create Incidents unless the Impact and Urgency are set in the Default Incident Template. We submitted IR75076 about the issue. We still think a way cleaner workflow would still be… -
Re: Can you create a service request from another service request activity
We have this setup for one of our support groups. Creates a new SR via PowerShell Activity. Note make sure the first SR with the P$A has other activities so this do not auto complete. Param([guid]$WorkItemID) import-module smlets #Get the Service Request Class $serviceRequestClass = Get-SCSMClass -name… -
[Advice needed] - Scoping the portal for different branches in an organization
Hi all, We'd like to get some advice, opinions or best practices going for a certain somewhat topic : scoping the ro forms for different branches in an organization. Let me elaborate: we have branches in a more than few countries in our organization - US, UK, Germany, Japan, Italy, Australia, Singapore, Poland, Czech… -
Re: Migration of Related Files/Attachments to AssetManagement Items via Powershell
Hi, I believe the $CItp.__base.x object properties/functions do not exists. I have modified your Approach replacing the $CItp... Code lines One additional note: I have faced some problems using the correct date/time Format - at least it seems to be important that the SCSM Server and your local Pc running the PS-Script… -
Using Orchestrator to automate the results out of Survey APP
Hi there I am using Orchestrator to automate the results out of my survey app i can use the get object to get the questions out in JSON format quite easily. However when trying to convert from JSon into a readable out put i'm getting a issue... Here is a simple JSon from the question of one of my results. [{"Question":"Are… -
Cireson July Events Include Microsoft Worldwide Partner Conference and SAM Summit
Attending the major industry events in the month of July, Cireson is proud to sponsor two renowned conferences, connecting with partners as well as Service and Asset Management audiences. SAN DIEGO, July 5, 2016 /PRNewswire/ -- Cireson announces their sponsorship of the Microsoft Worldwide Partner Conference (WPC) –… -
Workflows aren't getting created/run AND SCSM Console - Administration - Workflows - Status is SLOW!
Howdy all, Recently we were having an issue with email notifications not triggering on every ticket as well as Change Requests not completing even after 15 minutes when the last activity has been finished and marked as such. When I went into [SCSM Console - Administration - Workflows - Status] it was very slow to load the… -
Re: Lifecycle Management Tool -migrations to 2016
We have warehouse issues with SCSM, not sure if it related to the Lifecycle Management Tool yet. If it is related, is it something that has been fixed? Our issue The DWDataMart IncidentDIM has no TierQueueID column and the TierQueue column contains GUIDs instead of support group names. It lists these columns: SELECT TOP… -
Re: Custom Logo on Portal Header
Yeah I got this working via a different method though. I've attached the code I used. //adds organisation logo to page along with end users first name and company for personalisation<br> $(document).ready(function(){<br> if (document.URL.indexOf("/View/02efdc70-55c7-4ba8-9804-ca01631c1a54") === -1) {<br> //Ignore all other… -
Re: Advanced Request Offering ARO
Currently we have a workflow that does something similar to this if certain conditions in the user input are true we create a Review Activity. Maybe this function will give you an idea on how you might tackle this: Function Create-ManagerApproval($WorkflowPosition, $AffectedUser, $ApprovalTitle, $ApprovalDescription) { try…