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Re: Portal Grid Task - Enable "Instant Message Affected User"
It looks like the only way this could have been performed via Chrome (and the rest of the other browsers; this would include Edge I believe) has since been deprecated entirely (NPAPI plugins) as of 2013! As such, even attempting to load the plugins required just simply doesn't work. I really want to be wrong about this but… -
Re: How do I get a " changed by last person" column in the view list?
I think @Adam_Dzyacky has given the absolute simplest suggestion. There is no getting around adding the new relationship (e.g.: WorkItemHasLastModifiedBy with Source=Work Item and Target=User) with a management pack, since it does not currently exist. Adding relationships in a management pack (don't forget the type… -
Using the "Search Service Catalog" does not return expected results
First post, new owner/user of the Cireson Portal for our Service Manager environment. We are a 18k user shop and have a lot of decentralized support functions so are estimating that we will have hundreds of Request Offerings. We are trying to scope them to the users so that they only see what is applicable to them. With… -
Slow Performance
Hello Everyone, We are seeing extremely slow performance when using the Outlook console application. Usually takes around 15 seconds for the add-in to connect once outlook is fully opened. Clicking on My Active work items can take up to 1.5 minutes or longer to open the window and an additional 30 seconds to 1 minutes to… -
Re: How to trigger Assign to Analyst by Group
Thanks @Mikkel_Madsen Another small update. Due to how Work Item grids handle hidden field attributes and state saving/loading, using a Kendo template for style on a hidden column will cause parsing errors on refresh. To work around this I have created a new 'Class' option when adding a grid task. Priority colors are now… -
Re: Ability to Customize My Work/Team Work Views with Custom Columns
I've pointed this thread out to @Geoff_Ross during our last call together to take one more look at this thread. The way this thread is handled currently at the moment isn't really what the OP asked for. OP asked for implementation of custom / additional work item class columns out of the box for OOB views. I would also… -
Re: SCSM DB Meltdown
We had exactly the same behavior after upgrading to 8.12.3. The primary node in the SQL Server AG was at 95%+ CPU due to transactions with the server running the cache builder. Restarting the services/website on this server provided temporary reprieve, however it soon came back. Our DBAs identified two issues. 1. The… -
Re: True Software Asset Management
Hi All, Lots of questions asked in this thread and I’ll try my best to answer them. To Mikhail’s question regarding details on features – At a high level True Software Asset Management (TSAM) is a solution that provides your MS Licensing Position and a window to manage MS Licensing cost. When I say MS Licensing position it… -
Re: Quick assign to analyst, SMLets?
I saw this the other day on the main/larger thread but saw a couple of responses that kinda covered things. But I'll cover them here as well: Custom Events are really only documented in so far as name and the descriptions contained therein for those functions. The repo has a handful of very direct examples. Some functions… -
Re: notifications for KB article comments
Hi folks I'm sorry to tell you, that we dont need this feature any longer. Due to a lack of functions in Cireson KB, we moved all of our articles (about 800) to confluence. Cireson KB might work for small companies, but I dont think it is an option for bigger companies. We missed the following functions: * auto-save *…