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Manually Created User CI's + Custom User CI's Not Appearing in User Picker..
Hi All, Getting some strange behaviour in the portal. Was hoping someone could help. Am running v6.0 of the Portal. We have some manually created user CI's (which are not created in AD, but manually created under the "User" CI container). No matter what I do, I cannot seem to get these manually created user accounts to be… -
Full SCSM and Cireson Cache Flush PowerShell Script
Though I share a Power Shell script that we have created for our new SCSM 2016 farm. Our 2012R2 farm we have all the scripts in separate files. This new script does a full cache clean for SCSM and the SMP. Update the arguments to your environments configuration. The script has logic is you are running a load balanced SMP… -
Re: Why would I be seeing the app pool account changing a Support Group value in the WI history?
Is anyone still running into this issue even on v7 w/ the Session Timer enabled and configured appropriately? We are, and have an IR open w/ Cireson Support as such. Here's the SQL we're running against the ServiceManager DB to look out for occurrences (of course, some occurrences are normal, but we're still seeing simply… -
Re: Implement Auto Save when a comment is added to an IR/SR for Cireson SSP and Analyst Portal
For the comment task place the following code into the custom.js file /* Comment Tasks */ app.custom.formTasks.add('ServiceRequest', "Comment", function (formObj, viewModel) { console.log(formObj); //use require js to load the template first require(["text!/CustomSpace/templates/SRComment.html"], function (template) {… -
Cachebuilder Error Message : Unable to locate user
We have a user in our company, whose username got changed in Active Directory. Of course a new user in SCSM has been created. We deleted the old one, changed the relationships etc. etc. Now we have the situation, that we get the following error in the cachebuilder log: 2022-11-16 09:36:30,897, WARN [ 17]: Unable to locate… -
Re: Best practice: configure permissions for the Cireson portal - need help
Hi Joe, I followed your steps and created a UG in domain 2 for my users and then add that AD group to the domain 1 domain local group where SCSM and Cireson resides. Everything works perfectly for 24 hours and then poof everyone in domain 2 are blocked from the portal. Purge the LastModified table, remove the domain 2… -
Re: Questions from a new guy
Now i have some "issues" again. The sync seem to be really slow. 2 days ago i added a new user to a scsm role and to the cireson analysts group. late yesterday afternoon she got access to the portal. that took nearly 24 hours. yesterday afternoon we found that she had only read rights, so she could not edit any work items.… -
Problem with record(save) custom field in class Trouble Ticket Analyst comment though front-end
We created our own new page (with other UX) and name it NewApp. When user fill out the form on the old page he receives the notification on the email with the link to the old page where the form is. But faced with the problem that if user use new page the email notification contains also the link to the old page. We… -
SQL table Widget - Pulling in CI data on Work Item
So i am having an issue, where I am attempting to add CI data on a list of PR records. All fo the columns appear except for the Asset name that i pulled across. I found the old Vimeo video where they talk about pulling in a bug (and Oddly during that section when the presenter attempted it, it did not work multiple times… -
Workflow Errors - Runbook Automation Activities