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Re: Workflow criteria AND/OR conditions
The management packs are intimidating at first, but they are XML and XML is nothing if not strict about its patterns. Since there is a pattern, it can be learned. After having spent some time with them (no comment about the first few times I tried to work with one!) I would prefer messing with a management pack over any… -
Re: Error when executing Get-SCSMClass in SMA Powershell script
To expand on my line of thinking here/per your setup: * SCSM has a template that invokes an SMA runbook * SMA invokes that runbook against SCSM remotely (i.e. you aren't inline scripting) * In the past I've seen SMLets need the SCSM Console installed, because they reference dll's within the SCSM installer directory * If… -
Re: Hiding the Browse by Category Section
That was my initial thought. I added the code into the mutation observer script for rearranging the page above and it runs without issue everywhere but some windows 10 clients. Doesn't seem to matter where I put it (document ready script, element loaded) it causes the entire portal to fail to load when clicking a RO which… -
Check Data Warehouse ETL Jobs with PowerShell
Good day everyone, we had a situation where some of the data warehouse ETL jobs failed and caused the DW reporting to be outdated. We use Nagios to monitor our environment, and I decided to create an NRPE PowerShell script to monitor the DW ETL Jobs. This script can easily be changed to accommodate other needs you may… -
Workflows not running consistently
Good day everyone, I have a strange thing happening and I have run out of things to check Problem: When users create IR or SR through the portal the workflow that changes the Support Group does not run every time. Variables: Location: Location 1, Location 2 and Location 3 User Capacity: P for Staff and S for Students… -
Cireson ARO Editor - Chances of Setting Relationship for Query Result Prompt
Right now there is a way to manually alter the xml of a request offering Query Result that has "Add user-selected objects to template object as related items" to target a different relationship instead following a tutorial. I ask what are the chances of getting the editor capable of doing this for us, is this something… -
Cireson ARO Editor - Chances of Setting Relationship for Query Result Prompt
Right now there is a way to manually alter the xml of a request offering Query Result that has "Add user-selected objects to template object as related items" to target a different relationship instead following a tutorial. I ask what are the chances of getting the editor capable of doing this for us, is this something… -
Re: Monitor for when hidden question appears
I don't think it's doing anything like that. Here's my code (function() { var inputLabel = ["Cost Centre","Site Address (amend if one shown is incorrect)","Please verify your contact details are correct", "Do you have an MCA number?"]; var observer = new MutationObserver(function (mutations) { var targetElement =… -
Re: Looking for advice: Filtering support groups by category or other input
I am going to implement the suggestion from @Adam_Dzyacky in QA and we will test it out. Thanks for the well-reasoned response! I still have some concerns about ongoing sustainability of the mappings, but I intend to address those with process and documentation. My initial thought would have been to create a SCORCH job to… -
Re: Create SRs in bulk from an Excel file
In my experience the blog that @Roland_Kind shares functionally works, it has a flaw that you will find other posts about. The flaw is the SMLets when applying a template that contains the activities the activities will not go to in-progress, they all just sit at pending. Also the Activities are missing their assigned…