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Re: How to effectively preserve work items from Service Manager/Portal
@Tom_Hendricks The number of work items is not absolute. The main consideration is the number of workflow behind the scenes. For example, I have one service desk that had a functional requirement for SLAs So in that, I have to create 6 different queues to separate out their different objectives. And then workflows to… -
Re: Anyone still using Data Warehouse?
We're using the SCSM DW and migrating away into Analytics is a rather low priority task for us given the fantastic wealth of information that it (the SCSM DW) presents for SCSM, SCOM, and SCCM all in a single place. I've explored Analytics, but there are a few showstoppers for us: Effort to rewrite numerous reports,… -
Re: Form Type Drop Down List
John, thank you!You helped me a lot!I modified the code a bit. It has become larger, but the input and output of information is more convenient. # Input Data PARAM ( # Set AD Group Name for custom form [STRING]$ADGroupName = "Domain Users", # Set name of custom form [STRING]$FormKey = "Default", # Set ID from Predefined… -
Re: SMP Helper - a cool little troubleshooting tool.
SMP Helper v5.0 What's New: Logging * Logging is now available and is set to enabled by default, this can be adjusted in the Settings Tab * Logs user running the App * Logs Service restart Activity * Logs Reports run * Log file stored in \AppData\Local\SMPHelper for reference Settings preferences saved * Any changes made… -
Re: Activity Form Template
Hi @Ozge, you'll create the Activities (manual activity let's say to start) by going into the Service Manager Console > Library > Templates section and then choosing 'Create Template' from the right-hand action pane. Once the Create Template window pops up, you'll enter the name/description as desired and then you''ll… -
Re: Notify Analyst workflow intermittently not running
They say there may be a way but what that's telling me is they don't know if that SCSM feature exists.... I think what they are referring to is creating a Management Pack Override (which is a management pack). But I don't think there's a value for a start delay... there is a tutorial on how to disable a workflow via… -
(small) Date Created, Last Modified and Resolved on WI forms
This is a very small piece of code, which is based on an idea and design by @Adrian_Mataisz (upvote his feature request here, if you want to have this OotB) and with the help of @Tom_Hendricks. Thanks for the idea and help! I thought I would post here for visibility, for anyone who is missing this info. It adds the Created… -
Re: Notification filters or by analyst preferences?
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Re: Slow "save" time
The number of different potential causes for this is absolutely enormous. There are many of threads about this that can be found in this forum already with a quick search, too. However, here are a few suggestions to help narrow this down: * Do you have a similarly long delay when saving from the SCSM console (from the same… -
Walk Through – Portal Deployment Example Part 2
As if the Cireson Portal V3.x - V5.x Installation Instructions KB isn’t already long enough, here is a basic example walking through of the installation of the Cireson Portal for someone new to SCSM and Cireson. Important Note: This article is not meant to replace the install instructions; rather provide a Contoso example…