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Re: portal upgrade
I am completely confused with a different information I am getting here. I am reading the article form Joe Burrows about Cireson Portal upgrade https://community.cireson.com/discussion/44/walk-through-cireson-portal-v3-8-to-v5-0-upgrade#latest According to this document when you do upgrade you still need to check all… -
Portal Task - Enable "Google It"
This is a really simple JS that's heavily borrowed from Cireson's KA on the matter, but instead of taking you to a search engine... I wanted Incidents to feature a "Google It" task that would pop a box, allow some input, and then do a Google search based on what was provided in said box. While you could get fancy and… -
Re: Custom Tasks in the Hardware Asset Form
The problem is I don't know how to write a single line of Javascript. A necessary requirement for these things sadly. And to that sir I say, we all start somewhere! But I think there are a couple ways to look at this: I typically think of Tasks like some kind of one-off Action that I'm going to take. But it is not a… -
Run .net script to query SQL table
So I'm working on leveraging the Configuration Manager Software Approval function to create an SR in service manager with an approval step and then an orchestrator runbook activity to approve the said software request. Now anyone who's tried this before will probably have come up against the fact that orchestrator will… -
Decision Engine
What is the Cireson Decision Engine? It’s a custom configuration for Service Manager 2012 R2 that allows you to utilize the built in Manual Activity class to make decisions within a workflow. These decisions will then determine the flow of the rest of the workflow or a sub tree of the workflow. Below is an example: Before… -
Portal Tip – Sexy Service Catalog Icons + Layout
Recently with the Portal v5 feature additions; the new service catalog layout and the advanced request offerings we thought it was well overdue to give our Support Portal some tender loving care to better suit this new layout and get rid of the tired looking icons. Prior to the recent changes we had a pretty basic service… -
Anyone else having issues with PowerShell Activities getting "stuck" in progress?
Occasionally, PSAs will hang indefinitely in an "In Progress" state. As a workaround, we find the ones that have been in progress for over an hour and set the status to "Rerun" and they always successfully execute on a subsequent run, usually in less than a minute. I've found these two variations of errors in the PSA logs… -
Re: How do you prevent sending the comments marked as private out to a user when a ticket is completed?
I am using notify analyst but that is only sending to the technicians. When a ticket is completed, it goes through the workflow called service request event workflow and then an update within that called "Service Request has been Completed - Sent to End Users". That monitors criteria of changed from with its groups of… -
Re: Incident backlog trend
Today is your lucky day. I created this from borrowed code that I found somewhere... :-) This is for IRs and SRs, you can split it by removing the "UNION ALL" There is also a token that I pass to the dashboard that you can remove or change as needed WITH Dates AS ( SELECT EventDate = DATEADD(MONTH, -1, CONVERT(DATE,… -
Re: Can Analysts that are Affected Users see requests as End Users?
Hi guys, thanks for your input on this. After much digging, I've managed to cobble together the below code that does what I want it to: // Remove an Analysts rights by modifying session.user function disableAnalyst() { console.log('Analyst is not a member of support group, user rights restricted'); // Prevents analyst…