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Re: Handling Custom Management Packs
Christopher, I've moved this into the FAQ area and converted it to a question. Let me explain a bit more below and give you some insight on this. At Cireson, we currently have no plans to support 'inherited classes' and thus 'inherited class' extensions. Looking at the above request, this appears to be what you are… -
Integrating SCOM to CMDB Portal
The Cireson SCSM CMDB portal is awesome because you can browse any Config Item class that you have resting inside of Service Manager. But as the Operations Manager folks amongst us already know, syncing discovered SCOM Inventory into SCSM offers a wealth of integration possibilities around Incident management, automation,… -
Re: How to access archived service requests
This thread should be under the sql server category Now then, all archived SCSM data ends up in the DWDataMart for a default retention period of 3 years which can be manually altered. It is the DWDataMart that you should query from as that is the place the SCSM Reports and the SCSM Cubes grab their data from. There is a… -
Creating more complex charts in the Cireson Portal
The SQL Chart widgets are great for quickly generating simple dashboards. Sometimes however you may want to display more complex data. For example, you may wish to display a chart showing the backlog of active work items over the course of the last 10 days. Here is an example of how that can be done in the Cireson Portal.… -
Re: Security - What Methodology are you using?
So just talking about the End User role... * End Users - Everyone * End Users - Managers * End Users - Directors * End Users - C Levels This version "stacks" allowing future build out of a Service Catalog that doesn't require constant re-tweaking of said permissions and instead offers a "just publish" mindset and less of a… -
Re: Allowing Manager's to see the Create On Behalf of
If you're on V5.0 or higher, you can configure "Create on Behalf Of" for a non-analyst group. They have an article with details here: https://support.cireson.com/KnowledgeBase/View/1275#/. For the second part (restricting analyst access to manager services), you can create a Catalog Item Group that contains all of the… -
Re: Modify content in DWDataMart Possible?
You can indeed update the DWDataMart, personally I recommend to update both DWRepository and then DWDataMart. Cause DWDataMart pulls from DWRepository. "But this doesn't follow ITIL standards" .... and Microsoft does?!? >:) [I can see it now: "No comment" "Yeah, you don't archive comments Microsoft!" "That's not what we… -
Re: Advice for 1/3/5 year roadmap
I haven't done this myself, however this is the way I might handle it after being exposed to SCSM/Cireson for a few years First year - Advanced Request Offering's is certainly your friend here! It all depends on which direction you want to take request offerings. Do they want to sort ROs by their Category (i.e. AD… -
Walk Through – Portal Deployment Example Part 1
As if the Cireson Portal V3.x - V5.x Installation Instructions KB isn’t already long enough, here is a basic example walking through of the installation of the Cireson Portal for someone new to SCSM and Cireson. Important Note: This article is not meant to replace the install instructions; rather provide a Contoso example… -
Re: Is there a way to exclude weekends as days in the Date Control for ARO's?
Great question and something that I think is going to be an opportunity for some use of the portal's CustomSpace directory and possibly the datetime control as defined within the Request Offering itself. High level: You need to control the time in which a person is allowed to submit, for example they can only choose up to…