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New User Centric App for Configuration Manager from Cireson Reduces Risk of Over-Licensing
Today, Cireson announces the release of its newest free Configuration Manager solution – the User Centric app. This free app was created to assist companies with moving towards the Microsoft vision of user centric software delivery. With this new tool, organizations can now avoid a common issue that leads to sprawl and… -
Walk Through – Portal Deployment Example Part 2
As if the Cireson Portal V3.x - V5.x Installation Instructions KB isn’t already long enough, here is a basic example walking through of the installation of the Cireson Portal for someone new to SCSM and Cireson. Important Note: This article is not meant to replace the install instructions; rather provide a Contoso example… -
Replace Survey App with a Simplified Net Promoter Score (NPS) App
In an effort to get a higher quantity and more relevant results from the survey app, I believe it would be more beneficial to replace the survey app with a simple Net Promoter Score (NPS) solution to allow end users to provide quick, simple and useful feedback about their experience and satisfaction. The NPS solution… -
Drawer Tasks - Comments, Parent Incidents, and more Bulk Tasks
Having the following Tasks on grid views would be rather helpful right? This has been tested with portal 9.x, Chrome, and supports the My Work, Team Work, and All Work views. But before you deploy this into production, it's important to appropriately set expectations with this customization as in its current form behaves… -
Error when installing load balanced portal
Hi, I've got 3 management servers and I am attempting to put the portal on all three: Primary Management Server - Portal, cache builder service and analytics Secondary Mgmt Server - Portal Secondary Mgmt Server - Portal I plan on load balancing the two secondary management servers at a later date but right now when I… -
Service Catalog Layout Option based on Service Offering
(Re post from discussion here) I created a working proof of concept for just this type of functionality. To implement, just place the following code in your custom.js file. You will need to update the guid of your home page view, as indicated in the script, and then place a .png named with the guid of each of your service… -
Trouble with Fix included in v7.3 -- AppPool ID making updates to Work Items
Hi, v7.3 (SCSM 2012 R2) of the Portal included the following fix: “PR58784 - When using Windows Authentication and the Data Access Service is restarted the Service Account is making all updates”. However, we have installed v7.3 and have found that this fix does not work for us at all. Here’s a scenario… we open the portal… -
Issues approving RA's without Stage field set
Hi Experts, it's commonplace for our organization to create RA's (and other Activity types) without the Stage field set to anything at all. On the Cireson Portal (we're v7.1.2012), when a RA is In Progress and does not have the Stage field set to anything, and someone attempts to Save the parent CR after approving it, they… -
Re: The cached_MT_Computer columns are not present
Hi, did you found a root cause? It looks that we have in our testing environment same issue. I am able to create Odata Table Widget for Business Services, but not for Cached_MT_Computer or some other custom classes (almost all classes). After increasing LogLevel I cannot see any issue, just this: Main Informational… -
Re: Data Retention Settings
The following is no means a best practice, but just wanted to share some (personal) rationale on the topic: Changes = 365 days, I couldn't tell you why but being able to look back at a year of changes in the CMDB without resorting to the DW feels right for some reason Incidents = This depends almost entirely per…