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Re: Combination classes in extended class + form
I've been authoring MPs for a while, but not sure that makes me an expert. Either way I'll share my opinions. Sealed MPs are not editable from the console, unsealed ones are. This implies Classes, Type Projections, Forms should be in sealed MPs. Views, Enumerations, Templates, SLOs should be in unsealed MPs. An exception… -
Re: Can the Tasks bar on the Analyst Portal be modified?
You are correct, @Konstantin_Slavin-Bo . You can only select them by their data-bind attribute or the actual text in the element (e.g.: "Send Email"). Selecting by text could be problematic if you support multiple languages, unless you use the localization function against it and add all your custom tasks to the… -
Re: How to handle Activities correctly?
The biggest part of SCSM as a global entity is to remember that Every workflow runs as a batch process. If you review the Management packs each workflow will include two rows <PollingIntervalInSeconds>60</PollingIntervalInSeconds><BatchSize>100</BatchSize> This means that only every 60sec will the workflow rule run. And… -
[How To] - Quickly View Existing Workflow History of an Incident
While the SCSM Console has a top down approach designed by Satan to look for the workflow history of an Incident or any other ticket. [SCSM Console] -> [Administration] -> [Workflows] -> [Status] Attempt to find the workflow you think failed the ticket or didn't get triggered Check both Need attention and All instances… -
HOW TO - SCSM LIVE Database - Report FULL NAME of IR CLASSIFICATION
Looks like I finally had to do it for the LIVE Database, which was a lot harder due to there not being a dedicated table to get the correct list of Enums. Also I do not like the new Cireson way of making a code block on these forums. Below is the SQL required to generate "IRClassification_EnumFullName" which contains the… -
"api/V3/Projection/Commit", Random Error when trying to update projections..
Hello,We are using the Cireson "api/V3/Projection/Commit" API call to update work items via Powershell. This works perfectly 99% of the time, but occasionally, we get the following error (below) when attempting to commit changes. Interestingly, if we copy the ticket exactly as it is, and then try to re-save it, it works… -
Attempting to run a survey and "some" browsers not displaying the survey.
Attempting to run a survey and "some" browsers not displaying the survey. We are running Service Manager 2016 and Cireson app and Survey app are current. Works on most computers. Getting this on some computers on any browser: Was not able to duplicate until turning on DEBUG mode. In IE found this error:… -
Re: Service manager DWH database Retention periods
I've never heard of anyone changing the retention for DWRepository. DWDataMart of course! The reason being is that all of SCSM operates with some built in buffers for grooming and data warehousing. It all starts with: SCSM Administration -> Settings -> Data Retention Settings. These define how long Work Items can hang… -
Re: No notification displayed when max length of a field is reached or exceeded
I'm using this, which adds a text count to all text prompts with a set maxLength on more than 199 chars, ie more than 1 line: $(document).ready(function (){ // Add char counter to text fields on ROs if (document.URL.indexOf("ServiceCatalog/RequestOffering") > -1) { // Only worry about RO forms // Get all text boxes var… -
Re: Ability to copy and paste screenshots into an incident, request, and changerequest.
It is possible to do this by changing your control type from "longString" to "editor". There are some caveats to this, though. The short version is that you would have to create your own custom field in place of the out-of-box fields to really accomplish this effectively, IMO. Making this change to the form puts HTML into…