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Re: Example Incident Form
The example will place all the extensions into one column. Here is an example of how to get two columns. customFieldGroupList: [ { name: "Extensions", rows:[ { columnFieldList: [ { DataType: "String", PropertyDisplayName: "Extension 1", PropertyName: "IRext01", Disabled: false, ColSpan: 2, MinLength: 0, MaxLength: 256 }, {… -
Re: AD Connector
Thx Geoff. I think its possible to get this done. Will try it out & Update. https://docs.microsoft.com/en-us/system-center/scsm/import-data-ads?view=sc-sm-2019 Import data from other domains You can import data from domains other than the domain in which Service Manager resides. For example, Service Manager is installed in… -
Re: limit on queues
This is a terrific question and I am glad you asked it. As I am only in the beginning stages of planning to implement this here (it has not been a requirement yet, but will be soon), I can only add some preliminary thoughts to yours: Microsoft should bold, underline, highlight, and add 50 exclamation points to that… -
Re: URL link directly to work item
Hi, We solved it this way: 1) Extend base class SR, IR and CR and add text property WI Type. 2) Fill WI Type in all templates for WI creation. In CR template write Incident, etc 3) Create two subscriptions with criteria "When object created". One for target Class "Trouble Ticket User Comment" and one for "Trouble ticket… -
Re: Add Unique WorkItem Value to Billable Time Table
Thank you!! I have been playing in the ServiceManagement DB quite a bit, but haven't really plunged into the SCSM DB yet. I wanted to get all the work items that could have billable time, so i did a quick and dirty UNION ALL with your query. Not sure if there's a better way, but your piece gave me that step I was missing.… -
Cache Builder does not run properly
If I restart Cache Builder I get 2 error msg in the application log. And my question is can I ignore those issues? Thx in advanced. Timestamp 18.05.2022 15:57:47 Faulting application name: Cireson.CacheBuilder.WindowsService.exe, Version: 11.4.2.0, Timestamp: 0x6256e5c1 Faulting module name: KERNELBASE.dll, version:… -
Avoiding the perversion of Hardware/Software Assets
With enough people involved, others will often interpret and see the same items radically differently. Like any enterprise application, Service Manager is no different offering a rather large bevy of classes (Active Directory, System User, Windows Computer, etc.) out of the box and even more as custom items are developed… -
Re: SLA: First Response not caught
The overrides are somewhat daunting at first, until you get used to them. It is normal to see them that way, I would say. All you are doing, however, is setting an "enabled" attribute to "false." The kind of thing you ought to be able to do from the console, but can't. You are not changing the default MP--that would not be… -
Re: Special assets
Well, I'll call out two and how I've gone about them: Azure resources Certificates For anything Azure related, I used the Azure Management Pack for SCOM to perform my discovery and lookup. This was an easy way to retrieve Resources Groups, hosted SQL, their associated tags, etc. Bring the same MP into SCSM and then those… -
Re: Affected Config Items - Change Properties to Display
What i did was create my own tab, with affected items, and seems to work fine. In my experience, i was never able to get the class to display. Hope it helps. <div> /*********/</div><div> /** TAB **/</div><div> /*********/</div><div> {</div><div> name: "AffectedItems",</div><div> content: </div><div> [</div><div>…