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Cireson service manager portal not syncing with service manager
Hi, I have an issue where the Cireson database is not syncing with the service manager database. The service manager console and database show all new requests created in the Cireson portal and via email (we have this setup so emails to IT automatically create requests). However, the Cireson portal and database only show… -
AD group members of a single group can't see Team Requests, My Work and Team Work icon in the portal
I have about 20 AD groups being used to work with incidents and service requests. Each of these groups has an incident resolvers and a service request analyst role in Service Manager. Mappings for the portal are done for each of the groups. The views in the portal are fine, they all see the 4 icons to work with incidents… -
Re: 7.5.x.x preview release - Approvals page
I have create a role that based on "Read-Only Operator", than choose management Pack's: - Service Manager Activity Management Library - Service Manager Activity Management Configuration Library - Service Manager Change Management Library - Service Manager Change Management Configuration Library - Service Manager… -
Re: A few issues with SSP
Hi AutoFit 1. Any more details as to the issue on this one, we do have a number of performance tweaks you can make if your referring to the app-pool. 2. Not sure if display only show as user input. 3. Out of the box SCSM knowledge articles do open as rtf files, the cireson portal uses its own knowledge base engine and… -
Re: clear cache
There are some very good points in that post, thanks @Brian_Wiest! I believe Jerry's solution of updating the Cache-Control for that directory would be the safest solution: Google has some nice documentation on using Cache-Control that I used to decide on what to set for the values in the HTTP Response Headers for my… -
Re: Mapping Inputs from Advance Request Offering Forms Into Powershell Activity
not sure if this is exactly what you mean but I will try to help I have say 10 questions. 3 might be queries for users - and they all end up as "related users" so its hard to know which one is mapping to which user question. The other 7 questions are strings or dates and line up nice and pretty as variables. One option is… -
Re: Related Work Item Status Broken with Custom Incident.js
Hi Chris, There's a change to the way the multipleObjectPicker works in v6+. It can now pick up any property from a object in the view model and bring to the grid. For Enums, like Status, you therefore now have to specify you want the name property with "Status.Name". So that whole picker object should look like { name:… -
Re: How to set AssignedToUser equal to the CreatedByUser automatically
Hi @Frederik_Vandendries I modified the QuickIncident.js code {<br> "Id": "QuickIncident",<br> "TypeId": "html",<br> "Definition": {<br> "content": "<h1>Quick Incident or Service Request</h1><hr/><p>Handle incoming calls.</p><div class='panel'><div class='row'><div class='col-md-2 col-xs-6'><div class='demo-section… -
Re: Create on Behalf - Function / Customization
Hi Emmanuel, I don't disagree-- that picker can be a bit confusing. Attached is a bit of code that I think improves it. Feel free to use whatever bits and pieces you like. (1) Rather than allowing the analyst to immediately type in the user picker, they must first choose that they want to create on behalf of: (2) Once they… -
Re: "String" and "Display" DataTypes Automatically Refresh from Related "UserPicker" object
Of note I discovered this causes a number of errors to appear on the webconsole.log. 2017-06-06 08:08:55,819, ERROR [ 153]: An error occured while featching user info...System.Data.SqlClient.SqlException (0x80131904): Procedure or function 'spGet_UserById' expects parameter '@Id', which was not supplied. at…