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Re: Date / Time selected in the portal
Good question. I think the user input on the Console is depend by Windows Region Settings. We have similar issue: The Portal give the input date with GMT+2 format to SCSM but they can use the UTC timeformat only, so we must convert it. For example, if only the date is important to a SR, the Portal set the time to: 00:00… -
How to set User CI and user settings fields based on country
I have a large user base across many countries and regions globally. We are already syncing user information from AD including country and state. Is there any way to set the users timezone on the User CI in SCSM to the correct timezone? If this is not set users recieve times and dates in email notifications based on where… -
Grids not populating on mobile - Are blocked CDN's the culprit?
Custom views (anything other than My Work, Team Work, and Active Work) are rendering empty (0 items, element drawing correctly) when viewed from mobile browsers. There are no errors showing up except several warnings about not being able to connect to CDN's (a long list of them). First of all, does the Cireson Portal use… -
Cache the Hierarchy of Support Groups in the Service Management Database
To create dashboards for support groups or client support groups of a parent support group it is needed to be able to search for the parent support group and have it return all support groups that are children of it. Unfortunately this information is not cached in the ServiceManagement database and therefore can not be… -
Re: Odd Last Modified/Created Date Field Time Bug After Upgrading to Portal v7.4
Sorry for the inconvenience here, but this change was actually necessary in order to fix a view bug in the kendo object for users in Danish speaking regions. There was a bug with that specifically that we had to build a custom date handler for in order to resolve, and this is what caused that minor tweak to occur. This… -
Changing Portal localization automatically
Hi, Working with a customer who has offices in Germany and I've just set the portal localizations for German language. Their AD account has the 'country/region' field populated with 'Germany'. I need to be able to set the Portal/SQL tables so that when a user from Germany logs into the portal, they have the German settings… -
Re: Field mapping for CI$User table
Hi Brian, There is an SMTP value just like all active users. After some digging around, we found that the problem stems from an extension to the ,AD User object. We added a "mail" field that is populated from an excel dump from an AD extract. We needed an email address on the User object itself. Once we created and… -
Re: SCSM Console: Change Request form reverts Scheduled start date time to 12:00AM
Oh, that is very interesting that the date control itself is rejecting the data. Does this happen on any SCSM Console, including the servers themselves? I know in order to use the "ENU" Language Code in SCSM Console I had to change the Region and Language Settings on the computer under Administrative tab to Current system… -
Cireson Continues Impressive Growth with New Office in Japan, Expanding Presence into Asia-Pacific
Cireson, world leaders in Microsoft Cloud & System Center, today announced the opening of a new office in Tokyo, Japan. This expansion is in line with the recent launch of Microsoft System Center 2016, Cireson’s portfolio growth into solutions for both Microsoft Service Manager and Configuration Manager, as well as their… -
Re: SCSM View slow - Service Level Status
Hmmm, this is most likely a design limitation with SCSM itself. * Can you confirm the computer with the SCSM Console installed has Region and Language > Administrative > System Locale set to English (United States) (In case the Localization is causing a slowdown, ENU is Language Code SCSM fully supports, unlike "ENC".…