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Run .net script to query SQL table
So I'm working on leveraging the Configuration Manager Software Approval function to create an SR in service manager with an approval step and then an orchestrator runbook activity to approve the said software request. Now anyone who's tried this before will probably have come up against the fact that orchestrator will… -
Re: Question about Run .net Script Activity
Hi @Brett_Moffett Thanks for the response! I've been messing around with what you sent me for a little while now, and I think I have two issues, and I don't think they're related. First things first, I created a testing .net script activity in SCO so I can just make changes on a whim. I molded the script inside the article… -
Re: Change Requets are removed from Change Calendar when completed/closed and dont appear in "My Work"
thanks @Adam_Dzyacky the "requestedworkitem" worked and now affacted user appears in the changerequest.js and it saves. i have placed the changerequest.js template under D:\InetPub\CiresonPortal\CustomSpace which includes our customised IR and SR templates. the D:\InetPub\CiresonPortal\CustomSpace\workitem folder is empty… -
Re: Query All Incidents That A User Has Touched
I would need to research and build the SQL query as I do not have exactly what you want. Although I did just find an interesting bit of C# code of mine I forgot about that has some SQL..... The main purpose was "Get a list of certain tickets with the most recent user who modified it along with the date they modified it"… -
Users unable to add comments to tickets - 403 error
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Example: Creating a custom iframe page in the Cireson Portal
I recently received a support ticket where I was asked for an example on how to create an iframe page in the Cireson Portal. Thought I would also post here as a working example in case it helps anyone else. Kudos to @john_doyle for creating this and sharing with me. An iframe is a way to embed another source on a page to… -
Saved Searches and AssignedTo
Hello dear reader, I upgraded to latest version (7.2.2012.1) a couple days ago.All went well during upgrade of our two Cireson boxes. I had tested this twice before to perform on Prod. We then discovered a bug in the My Searches functionality. Let's imagine you perform a Work Item Search, Search All Work Items type, only… -
Re: WI status in Portal won't get updated unless do a recycle on application pool
Thank you for the instruction. I tried and received the same error "ReviewActivityId was null.";"Unable to sync WORK ITEMSWork Items". We recently upgraded to Portal V8.2.0.2016. Before that, we don't have the issue although null of reviewactityID does exist. Please help. 2017-11-13 08:01:56,827, INFO [ 4]: ==============… -
USER GUIDE: CIRESON PORTAL USER TYPES
Cireson Portal User Types: The Cireson Portal contains several user types whose permissions are a combination of rights granted from System Center Service Manager (SCSM) and rights granted inside the Cireson Portal. For a detailed discussion on the security model please see the following article:Cireson Portal and Security… -
Re: how to randomly assign tickets to analysts of one support group?
Thanks for this great write up! Found it very helpful creating a similar solution within my own environment. Using your script I added some additional functionality that may be useful to others. * Odd/Even Method - Determines if ticket ID is odd/even and assigns to the appropriate technician; static * Traditional Round…