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Can Assigned Users be revealed on the RelatedUserInfo form?
Hello, I'm trying to add the existing Assigned To Users relationship from the Licence class onto the RelatedUserInfo.js form. I've copied the RelatedUserInfo js file from the templates directory into the CustomSpace folder and applied the following changes to the Assets tab. The section does appear in the web form, but… -
Re: Unable to retrieve ID for work item
Hey Robin, Have you tried to re-sync the DB with the CacheBuilder? Stop the CacheBuilder and then run the following SQL queries against the ServiceManagement DB: TRUNCATE TABLE LastModified Restart the CacheBuilder More information about this can be found here: https://support.cireson.com/KnowledgeBase/View/1142#/ -
How long will the ARO MP take to apply to CMDB?
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Re: Add date/time Created and Last Modified to the WI form- easy visible
I have only used the Created date, Last Modified in my production environment. However I have added the Created by option in the code below for you.This is added in the Incident and Service Request .js files. They need to be in the Custom Space folder { "Default":{ tabList: [ /*********/ /** TAB **/ /*********/ { name:… -
Re: Advanced Request Offerings not Publishing to Portal
Walk the chain of settings/permissions. Are they publishedAre they mapped to a SODo you use groups if so are they mapped thereAre users mapped to the groups/SO in rolesIf you check the Cireson DB are they showing on the Requestoffering table?Are you clearing the lastmodified table when restarting the cache builder? -
Re: Database table question
Hi @alex_kokin I should have asked earlier, but what version of the portal are you running? There has been dramatic changes to the efficiency and robustness of the CacheBuilder service in recent portal releases so if you are a few versions behind, I would seriously consider upgrading the portal version first. Assuming you… -
Re: Advanced Request Offering Icons Not Updating
@Matt_Overton Did you unplublish the offering and publish?Learned the hard way the doing a minor change most including my self would just open the RO make the change and save. But that would not update the offering as the publish date didn't change so the cache builder moved past it on the sync cycle. Couple of ways to… -
Re: How to permanently delete a WorkItem (IR in this case)?
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Improved Auto Close with Support for more status values and setting implementation results
The Free version is great, but we have additional needs that make it unsuitable for us. Would be willing to pay for a version that includes the following. If anybody else is interested please also vote for this. Where: Incident Records * Resolved for days - if enabled the workflow runs at the specified time. * It obtains… -
Re: Changes of view are not applied after re-promoting
Hi @Geoff_Ross , not yet. I deleted some unused <StringResource ID="Id.e1226d10768c49ee824b85d97bc11d31" />in the management pack of the correspondig view and re-import the mp. Truncate table lastmodified and restart services, but no effects. Is there a table to truncate in cireson database, which contains the definition…