Search
-
Dynamic prompts failing.
To establish things - I currently have a dozen or more single page request offerings with working dynamic prompts. The one that doesn't work: I currently have a request with 6 pages, and page 2, 4, and 5, have questions that each lead to additional dynamic questions. For example: So as you can see - additional questions… -
Re: Anyone have experience with using SLA or SLM
Hi @Cary_Myers Are you currently using SLOs in SCSM already and wanted to ask about adding the Stop the Clock functionality or are you yet to implement any SLM and asking for general advice? With regards to stop the clock, from a process point of view I don't think its a good idea. The point of SLM is not to meet every… -
Re: Fully Documented JavaScript API for the Cireson Portal
Hi Adrian, I'd love to see more documentation as well-- examples in particular. Understanding how/when custom code executes is the first step towards making a customization, and this is initially illustrated through some knowledge articles. Many of these articles are simple and do not require the API, but are an essential… -
Re: Promoted Views: Allow a column to be defined as Hyperlinks
Oops, looks like I fixed/broke my lab while testing this initially, and got a bit mixed up. Try the following code in your /CustomSpace/custom.js file in your Dev environment: $(document).ready(function (){ var url = window.location.href; if(url.indexOf("/View/6d915d45-1c8c-5dfb-11b8-ab67118abee2") > -1){ // Verify we are… -
Re: USER GUIDE: CIRESON PORTAL USER TYPES
Hi I try to review and simplify user groups in portal. Now in SCSM I have all default groups that have reletad group in Active Directory - 1:1. Could you check is this correct and adviced some modifications? 1. All IT employees are devided in groups IT-dev, IT-ops, IT-adm that are into group "DW" - mean whole IT. "DW"… -
Re: Workflows aren't getting created/run AND SCSM Console - Administration - Workflows - Status is SLOW!
@Pierre_Smit you are in for a world of hurt. Troubleshooting workflows not being created is not fun at all. I hope you did not remove the Primary Workflow Server Computer Asset from the Configuration Item section, because that stops all workflows for everything, including connectors. NEVER delete your SCSM servers from the… -
Re: Active Directory Group Membership Management
I think this will be hard to achieve, but it can be done, though it might not be the exact experience you have in mind and there are some stepping stones to defeat before you can even start making the request offering and the automation. Just like you can list the computers from the Primary User, you should be able to do… -
Transfer of future informations between activities
Hello, we try to provide informations, which we will get in future from one manual (or another) activity, to another one. Use case: for example WF for Activation of SIM cards: a) Office mgr takes the new SIM, Prepare it and provide _ICCID_ number (serial nr) b) IT L2 will do Activation of _ICCID_ and will get the… -
Query Pulling First Assigned To and not the current Assigned to. Suggestions?
Managment has a requirment to get an email with a list of any incident not updated in 48 hours. The issue I keep running into is that the query will provide me the incident information but the assigned to will display the first agent it was assigned to and not the current assigned to. It is causing managment to report… -
Customizing the Layout of Advanced Request Offerings (Portal version 6.0)
While the Advanced Request Offering by Cireson give us more control over what we are offering our users, we all know that the longer a form is visually the less likely a user is to fill it out. To deal with this issue a introduced some custom coding within the Advanced Request Offering to tighten the form up. (Please note…