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Re: Notification filters or by analyst preferences?
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Re: Software Installed Count and Software Metering
Installed count works in one of three ways: 1) Software detected via ConfigMgr inventory and imported in to SCSM via the ConfigMgr connector 2) Software metering data collected via ConfigMgr inventory and imported in to SCSM via the ConfigMgr software metering connector (Cireson product) 3) Site license. Don't bother… -
Re: Custom columns for applcatoins listed in Self-Service Portal
Hi Craig, It looks like you're displaying objects of a Microsoft.SystemCenter.ConfigurationManager.Collection class which only contain the following properties: PS C:\Users\geoffross> Get-SCSMClass Microsoft.SystemCenter.ConfigurationManager.Collection | Select-Object -ExpandProperty PropertyCollection Name Key Required… -
Re: Example Incident Form
The example will place all the extensions into one column. Here is an example of how to get two columns. customFieldGroupList: [ { name: "Extensions", rows:[ { columnFieldList: [ { DataType: "String", PropertyDisplayName: "Extension 1", PropertyName: "IRext01", Disabled: false, ColSpan: 2, MinLength: 0, MaxLength: 256 }, {… -
Re: New User Automation. How do you do it?
Timely post, Brett! We are working on SMA at the moment. A few things to note so far: 1. SMA 2016 can run native PowerShell runbooks, if imported via command line (not via WAP). 2. Don't bother installing the outdated WAP. There is a PowerShell ISE add-on for SMA (and similar for Azure Automation) that gives you some of… -
Re: How to keep/add timezone information to all views?
IMHO, if you are trying to track deployment times or scheduled tasks across the globe and many time zones, I would operate in UTC for the actual change, then display that as the local time based on what TZ the user is in. (Which is how the portal operates now) If you wanted to, you could extend the class with Time Zone… -
Re: URL link directly to work item
Hi, We solved it this way: 1) Extend base class SR, IR and CR and add text property WI Type. 2) Fill WI Type in all templates for WI creation. In CR template write Incident, etc 3) Create two subscriptions with criteria "When object created". One for target Class "Trouble Ticket User Comment" and one for "Trouble ticket… -
PowerShell - Change Cost Center of Cireson Hardware Asset
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Unique Scenario -- Going from SCSM/AssetManagement to ONLY Asset Management
So I work for a very large enterprise, and we have completed our swap to Service Now for ITSM. We continue to use SCSM only for Asset Management. This change has been done almost a full year. The environment is 2012 R2 now with 6 management servers, DB, DW and DW Management servers in use. The workload on it is super… -
Why are my KB articles and Additional Information not visible in Request Offerings?
Hey! Thought I'd try out the Cireson Community ;) . We have a few Request Offerings (3 to be precise) that contain KB articles (4 on total). The articles are specifically customized for the individual Request Offerings. These are KBs created via the SCSM console (Library) that are attached to the Request Offering via the…