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Re: Permissions Setup
I've only got these two lines in the log: 2018-03-26 09:07:17,085, ERROR [WORK]: Unable to sync WorkItemCommand, the operation failed, but will be tried again in 45513ms. Please review the log for errors, then correct them and restart the cachebuilder service if needed. 2018-03-26 09:36:57,427, ERROR [ 4]: Error connecting… -
Re: SQL query for asset connector solution to import information from SCCM
Hi @Amit_Sehgal I'd love to give you a simple answer to this question.... but it's not that easy. Software Assets, within the Cireson Asset Management Solution, are not just a replication of data that exists in SCCM. Instead it is a way of tracking what Software Assets you have and then consuming the SCCM data to show what… -
SCSM DW Query - Billable Time
The Time Tracker App rocks. So in the event you're using it and still messing around with SQL queries (or just looking to have a starting point) I figured this was worth sharing. The following SQL query is to be run against your DWDataMart and will retrieve the BillableTime against Incidents, Manual Activities, Review… -
Re: Retention Dates in Portal
It's important to note that the "DWRepository" does affect the retention of the DWDataMart Relationships being marked as deleted. If DWRepository is not same or greater than the SCSM Ticket Retention Settings you can have duplicate relationship/enumeration duration data to occur. The reason this happens is because it does… -
Re: Allow Users to add work items to a "Watchlist"
That's fine. If a ticket is updated via the console, would a portal that syncs the ticket changes then do what would normally happen if a user had done it through the Portal? I know if the Cireson ServiceManagement database was refreshed and all tickets were re-synced this could cause a lot of spam so I don't know if you… -
Re: New Notify Analyst App - Action Log Notification - Inserting Work Item Parameters
I had the same issue so I opened a ticket and this was the response. (Still need to allot time to test it) As you all know that the new Notify Analyst has the Action Log Notify feature on it and the KB is not updated with this latest changes, this guide will help you on getting to familiar with the new settings for the… -
Re: UserQuery, GroupQuery and Create request on behalf
Some update since my previous post. We have now found out that the UserQuery setting is used to specifically filter and query users while the GroupQuery filters out groups, and that the SQL query behind uses a UNION to merge the results from both SELECT queries, and merge into the results shown in the Create request on… -
Re: Cireson portal grid view - remove icon column
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Re: Powershell Library - How to
Hello @Ryan_Kelley , to be honest I don't understand what you want to achieve exactly. In the script you have the parentId, but you never use it. But then you use an iteration to iterate through every service request, which has property "isCurrent" set to true - is IsCurrent a property you added via a class extension? So… -
Convert IR to PR
Cireson Web Portal Extension - Convert to Problem Task The Problem From the Service Manager Console, you can open an Incident and use the “Create Problem” task to automatically create an associated Problem. The Cireson Web Portal doesn’t allow this capability out-of-the-box. If an Incident was created and needed to be…