Search
-
Re: V7 - Custom Task - Analyst comment log
Works for us for Incident: incident.AppliesToTroubleTicket.push({ "ActionType": "AnalystComment", "EnteredBy": session.user.Name, "Title": "Analyst Comment", "IsPrivate": true, "EnteredDate": new Date().toISOString().split(".")[0], "LastModified": new Date().toISOString().split(".")[0], "Description": "private",… -
Service Request Query not showing correct results
We have a Service Request to pull back a query of Windows Computers. When we run that criteria against SCSM, we get 380 computers. When the Request Offering is displayed in the portal, it only shows 304. I've truncated the "LastModified" table, and restarted that CacheBuilder. Is there anything else we can do? -
Re: Incident in search result cannot be retrieved
I am getting the same "The item you requested either does not exist or you do not have access to view it." error, for old and new SRs. I have truncated LastModified and WorkItem in DB but still getting the error. I can find the SRs in ServiceManagement DB but it can't display them in the portal... Any other ideas? Thanks -
Re: Help with Action Log Comment Type
For ActionType -> Name, try "AnalystComment" without the space. You could also put ActionType directly as a property at the root. For example: this.projection.AppliesToWorkItem.push({ EnteredBy: window['session'].user.Name, Title: "Analyst Comment", IsPrivate: true, EnteredDate: new Date().toISOString(), LastModified: new… -
Re: Cireson Cache Builder
Stop the Cache builder Delete or rename bin\Logs\CacheBuilder.log Run SQL command TRUNCATE TABLE CI$User; TRUNCATE TABLE GroupMembership_CI$DomainGroup_CI$User; TRUNCATE TABLE LastModified; Restart the Cache builder Monitor the log for errors. If still failing you will need to up the logging level in the Cachebuilder… -
Re: PropertyName is displayed unwantedly
I found the solution to my problem: I needed to place the notes field inside the row section and define it as it´s own columnFieldList. Everything works fine now! The updated code looks like this: { "name": "Verantwortlicher Benutzer", "type": null, "rows": [ { "columnFieldList": [ { // "DataType": null,… -
Re: Is it possible to create System.WorkItem.TroubleTicket. AnalystCommentLog via the Cireson API?
Thanks @Marc-Andre_Lafleur ! In my current use case I'm using Python. I did expect that a PoSH example would be easier. Will try the structure you use above. My code to construct the comment: # Create comment object base_id = str(uuid.uuid4()) display_name = str(uuid.uuid4()) current_datetime =… -
Re: Problem with AD user SID and DisplayName
Hi @Roman_Nepomniashchii Did run the following in SQL against the Service Management DB: TRUNCATE TABLE Dbo.CI$User TRUNCATE TABLE LastModified If you can see these users in PowerShell then I would recommend removing all duplicate users from your System either through Console and/or PowerShell. Thanks, Shane. -
workitem Status not updated in Service Manager web portal
https://community.cireson.com/discussion/779/workitem-status-not-update-in-views-in-portal I still have this Problem in our productive System. it does not take a Long time after I truncated the table LastModified and restarted Cache builder, application pool in IIS and web site in IIS and the problem occurs again... Could… -
Re: Service Requests are not published to portal
One thing I like to do is check the database first. This helps track down if its a permission issue. ServiceManagment DBselect * from RequestOffering If it is in the list it replicated to the portal and you troubleshoot cache,permissions, apppool etc.If not in the list you troubleshoot the cache builder and if the RO is…
159 results