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Re: Affected User (Quick Create) To Apply IR/SR Template in "Real-Time" to Quick Create Form
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Character limit that prevents creating an account with only 2 characters?
Hello, I have created an account with an email address in Active Directory. This account has been replicated due to a rule in the "connectors" menus. This account has only 2 characters. When I create a SR and type the name of this account in the "Create Request On Behalf Of" field, it is not displayed. I have to launch a… -
API calls to create and update WIs
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Powershell script for creating Knowledge Article?
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Create incident via analytic portal
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SMP: Make Fields Required from Quick Create
When using The Quick Create Feature, so New > WorkItem > Incident > Quick Create for example. The options in the drawer to not respect the fields you have made required in the Incident.js form, so people could create an incident without filling in these fields. There should be an option to set these fields required too. -
Ability to Customise fields on the "Quick Create" forms
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Affected User (Quick Create) locks down console
When you open up Quick Create for creating an workitem, you cannot do other stuff in the console. The console gets "locked" This is a big issue and a showstopper for us, because if the analyst start to write a workitem in Quick Create, you can´t for example press Ctrl+F12 to search for Knowledge Articles, nor go to console… -
Create an announcement from outside the portal
Is it possible to create an announcement from either as RO or an Orchestrator Runbook to create a new announcement without having to enter it in the portal itself? I did see a thread that pointed to this article (https://aquilaweb.net/2016/11/14/scsm-cireson-portal-announcements/) but it dates from 2016 and I know that… -
Email to Support Alias Didn't Create Incident
We have an alias that users can send email to that automatically creates an IR assigned to the Service Desk. Today a user sent an email to this alias but no IR was ever created. I tried to repro this but the mail I sent successfully created an IR. So, I'm trying to track down what happened to the email that didn't create…