Search
-
Re: Receiving error message when trying to promote new IR views
-
Re: V7 - Custom Task - Analyst comment log
Works for us for Incident: incident.AppliesToTroubleTicket.push({ "ActionType": "AnalystComment", "EnteredBy": session.user.Name, "Title": "Analyst Comment", "IsPrivate": true, "EnteredDate": new Date().toISOString().split(".")[0], "LastModified": new Date().toISOString().split(".")[0], "Description": "private",… -
Re: Pulsating Save button in drawer taskbar
@Adam_Dzyacky As an IT professional in a small organization you have to wear many hats :) @David_Darling Could it be a caching problem, have you tried open a new in-private/incognito window? Are there any error messages in the console if you open up developer tools (F12)? Which browsers have you tested with? -
Re: True Control Center - Unable to open the "Remote Manage" pane
-
Re: Cireson Portal for Service Manager v7.4.x.9 is now available!
Any requirement for private key to be exportable? I am getting this error at installation (warning): Failed to configure SSL .... : A specified logon session does not exist. It may already have been terminated The certificate is then not bound to port 443 in IIS, but I can go manually bind it and have it work -
Re: Can Analysts that are Affected Users see requests as End Users?
Hi Peter, This is working how i would expect but appreciate your frustration here as its not what you need. Two things are working together here to give the undesired results. 1. An affected user will always have full permission on their own tickets. They can access everything on it, inc Private Analyst comments, (from raw… -
Re: PowerShell Version of Action Log Notify
Hi Geoff, Great work! Just a heads up, in your text you mention: But I think you try to mention to only trigger on non-Private comments. I think everybody understands what you mean, but you aren't stating it. I'm going to try this soon, any indication when we can expect an update of the Notify Analyst product? -
Re: Configure Team Request
The reason for the number of queues is that we plan to integrate other departments into the environment. And with departments like HR and Finance, it is critical that no can pick a number and potentially view financial or private employee information. So this leaves me with the possibility to maybe create a queue for each… -
Super user role
Hi We have 12 departments and in each department we have some superusers. I wan't each superuser to have acces to add comments, files etc. on requests made by users in there own department but I don't want them to be able so se comments in the actionlog marked as private. Is it possible to give these superusers the same… -
News problems
News is not displayed. The problem is in the language settings. If you switch the user interface to English, the news is displayed Apparently the problem is on the Cireson API side. If English is passed in the announcement request to the API, then the corresponding entries are added to the result set: But in the…