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Re: SMA connector occasionally fails to start runbooks.
I've had no experience with SMA, but I've had SCSM/SCORCH issues recently. With any luck this is also relevant to your instance. * "Monitor" type activities in SCORCH can have filters, but are limited to the object properties and no relationships. This causes it to identify a large quantity of objects and proceeds to… -
Re: Update Warranty Status on Assets from Online Web Services (DELL, HP, Lenovo, etc) - Servers/Clients
We do this with Dell and SCORCH. It's a multi-step process, but we use hardware assets, and check for any changes. Then we see if there are any contracts or warranties applied. If not, we call an API service (https://api.dell.com/support/v2/assetinfo/warranty/tags.xml?svctags=DELLSERVICETAG&apikey=APITOKENGUID) We then… -
Re: Change Request - Subscription for Recurrent Review Activity e-mail notification
Hi @Yuriy_Mikhaylenko Ahh okay fair enough that makes sense! In that case the best solution would probably be to set something up in Orchestrator to monitor the Review Activities and to send emails on ones pending review to all the reviewers. Might need to do a little bit of PowerShell with this as well. Below are some… -
Creating multiple Configuration Items from a Service Request
Hopefully I can explain this well, basically we have a need for users to enter information in a Request Offering and have that information create one or more Configuration Item records. Is there a way to do this with runbooks? We currently do something similar with long lists of items in csv format, but the customer would… -
Threading instances of an invoked runbook
Hello Everyone, I am currently working on a set of runbooks to complete tasks associated with an approval process. I have one runbook that adds an approver to a service request based on user input and a database query. At the end of that runbook I am invoking another runbook that sets the status of the service request to… -
Re: Upgrading SCSM and SCO to 2016 - anything to be aware of?
I am just chiming in to support @Adrian_Paech's and @Adam_Dzyacky's comments. We have also done both (and the rest of the stack), and have also upgraded to SQL 2016 (latest). I have done the SQL 2016 upgrade before SCORCH and SCSM, and I have done it shortly after. The result was basically the same (note that our DB's are… -
Re: Type Projections in Inherited SR form
Ok. I'm interested in following that line of thought. Can you give an example of what you mean by "dynamically build out the contents of the description field"? What are you doing with the underlying activity description field? Are the description fields parsed somehow by SCORCH automation, or are they just there to… -
Orchestrator Web Service
Has anyone had any experience communicating with the scorch web service via http://server:81/Orchestrator2012/Orchestrator.svc? I'm trying to set it up so that users can trigger runbooks by talking to the webservice. Rather than having activities on SR's etc. I've got it working interactively via powershell using some code… -
Re: How can I show all groups from the logged in user he/she currently is a member of?
@Brett_Moffett : Just asked a friend that runs Windows Server 2016 TP5 and SCSM + SCORCH 2016 TP5 to check if it was already implemented, unfortunately no luck though. From what I have seen from #LyncUp it seems that Microsoft is focusing on performance of SCSM: Incident requests and the customer portal, and it will take… -
ARO - Submit Runbook Activity Direct
With the updates done to the ARO to allow CR's to be processed. Hoping it it a easy lift to have the ARO target a Runbook activity directly.(Or possibly a submission directly to the SCORCH API) This would allow a runbook to be build so one could have WI's created dynamically based on responses in the form. Also as the SCSM…