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Re: Custom Task Complete Request in Portal v9.3.10.2016 not working can anyone assist?
Hmm, nothing obvious jumps out unfortunately. Maybe something changed in regards to update WIs contained in other WIs, so you'd commit each activity? On a more high-level note though, I wouldn't commit a change made to a ticket this way, as it goes against the normal workflow, where changes made in an open form aren't… -
Enable registration of the Management cost level for a SW Asset
A software asset always have two costs - one cost that is displayed in the IT Portal for the end user and one cost which is the IT internal management cost for the SW. When discussing SW assets within IT governance functions we always look at both. For example: A standard app has a list price, but also a normal management… -
All-inclusive notification solution
It would be great to have an "All-inclusive notification solution". What I mean is ONE app for all mail notifications with more options to set. Where you can chose one main template (layout). Now we are generating mail notifications from 3 different sources: * SCSM Notify Analyst for the assignment changes * SCSM Action… -
How does your service desk triage IRs from Portal only? (we don't give access to console)
Hi. Another process question I have, as it's always interesting hearing how others perform the same function. Our issue is the Service Desk are very short staffed and are having difficulty identifying which IRs to focus on when triaging. We are a decent sized business, so their active queue is in the hundreds. * We've… -
Re: AD Connector Limit
When we had our retention policy to 2 years (in our old system) it was nearly impossible to reduce the period afterwards, as 2 or 3 days less led to all grooming jobs to fail permanently - so we had to reduce it by one day every day. Still it was not possible to reduce it to, let's say 1 year. Needless to say our database… -
Re: How to add placeholder text to text fields
Actually, I take that back. I just messed around with it a bit, and just by adding 'placeholder="something"' to the <textarea>-tag, it displays the text as a placeholder. Now the real challenge is to actually use a label as a placeholder instead of as a label above the textarea. I guess it should be possible by getting… -
When editing existing ARO's existing SR's fail
Hello there, do you as well expirience the following behaviour or is it even "normal" ( i could understand why ) : When creating a ARO and after some time editing this exact ARO all the SR's that are created via this ARO and are not completed/closed go into a fail state. This behaviour is really challenging to administrate… -
Re: How to add Assigned User (optional) in a Request Offering?
Hi @Carol_Morrell That sounds like some high level customization you would need built for that.. as the logic behind that doesn't sound like it would be an easy thing to do! My recommendation would be reach out to Team@Cireson.com, see if this is possible and get an engagement going. I was thinking another way you could do… -
Re: Increase Maximum Attachments above 10
In our environment we still need the attachments when the work item goes to the data warehouse. So what we setup is a runbook that pulls the attachments out of the work item and places them in a SharePoint Document library with a file path of the work item ID. Then the workflow adds the storage path into the work item… -
Re: Is there a limit on Knowledge articles?
Hi @Suleyman_Ozden Chances are what happened is the web portal lost connection to the server in the background as it automatically disconnects after a set period of time to keep the connection fresh. If this happens while editing a KB article I assume it then gets lost because it was originally created under a different…