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Portal not rebuilding Cache!!! Cireson is unusable
After upgradring to 7.4.2012.11 today suddenly email Work items were not showing in Cireson even if they were there in scsm. Its eird because first it worked post upgrade but after booting some of the servers, it has stopped working. I have tried to truncate lastmodified in DB as well as workitem table, but its not… -
Persistent - WorkItem table not updating
Starting this week, we're noticing that the CacheBuilder is not updating the WorkItem table as discussed here: https://community.cireson.com/discussion/779/workitem-status-not-update-in-views-in-portal We can truncate LastModified as discussed, but the next cycle, we fail to update. There are no errors in the logs,… -
Re: Target Specific User Inputs
@Eric_Evans - Multiple mapping is one of the main features in Advanced Request Offering. You may need to import its Management Pack. It can be found in inetpub\CiresonPortal\ManagementPacks. Once you have it imported, you can edit your request offering in the console using the "Edit Advance Request Offering" task. Then you… -
Re: Adding Knowledge - How do I?
Well when you make a change in AD you have to resync the AD connector in SCSM. Run a sync again of your AD connector. Then do a hard reset again First stop the Cache Builder service and then run the following commands against the ServiceManagement DB: * TRUNCATE TABLE CI$User * TRUNCATE TABLE CI$DomainGroup * TRUNCATE… -
Re: Old Incidents which not exist in Servicemanager DB
Hello Ozhur, If I'm correct, you have work items in the Portal/ServiceManagement DB, which are not available in the CMDB. If that is the case, it may be due to the work items being put in a data warehouse, or outright deleted. To resolve this, you want to run the following against your ServiceManagement DB: TRUNCATE TABLE… -
Re: Creating SQL Query for Widget
@Steve_Cox - Here's a query against the ServiceManagement database that will do roughly the same thing your screenshot of the Saved Search will do. Then just apply it to a dashboard page like @Peter_Miklian suggested and the results should be very similar. SELECT WorkItemId, Title, AffectedUser, AssignedUser,… -
Re: Is it possible to add the "Description" field to the UserRelatedInfoById pending Requests page?
It sure is possible Jason! What you need to do is: Create a folder called Administrator in inetpub/Ciresonportal/Customspace (if you don't already have one) Copy the relateduserinfo.js from inetpub/Ciresonportal/Scripts/forms/templates into the Administrator folder which you created in step 1 Edit the copied .js ,… -
Re: Self Service Portal - Duplicate links (4x)
@Jacky_Gross As far as I know there is a problem open for that. As Frei Moritz already stated, we had the same problem, but only with certain users. Take a look at this KB article from Cireson: https://support.cireson.com/KnowledgeBase/View/1142#!/ This part might be important for you: I always stop the cachebuilder first,… -
No Active Work
Hello everyone, I am new to Cireson and have inherited this system from a coworker who left. The issue I'm having is that there is no work being showing in any of our categories. There is no work showing in "active work", "Teamwork", "My work" etc. From what I've found and tried stopping the Cireson cache builder and… -
Re: Cachebuilder Errors when User Sync starts
Creating a new conenctor, Watermark reset etc. did not help unfortunately. I copied all lines from the cachebuilder log today, so I could filter for all lines, where a user was not found inside the standard End user group. With the help of an orchestrator runbook I deleted all of these CIs, resetted the watermark of the…