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Re: Database Blocking Issue - dbo.p_Entity ChangeLog Snapshot;1
I made a program called Advanced History Groomer to attempt to combat the sheer amount of history that builds up within SCSM to purge history records no one cares about! Obviously this is more of a preventative tool than a fix after the database is too full to run grooming jobs within the timespan it has. SCSM was never… -
Re: Is there any downsides of using Viewes vs Queues on Cireson Portal?
Views and Queues are two very different concepts, but at surface level appear to operate the same. Views: A means to look at a group of Work/Config Items that meet a specific criteria Queues: A means to segment a group of Work/Config Items that meet a specific criteria Take the following example, I have 200 Incidents in… -
Re: Overhaul History Tab - Increase Functionality and Ease of Use
Thanks Jonathan, upvoted. We would like to be able to search the HISTORY tab. Actually, we would like to have a search that searches ALL portions of the data. The issues that I'm trying to resolve are: Determine what support staff have all done work on a request. As is we measure who 'created' the issue and who it is… -
Re: Layout options for custom multipleObjectPicker
Hi Valerie, You need to take the object out of the columnFieldList and add it into its own object in a customFieldGroupList. Then the name will show. You can place it anywhere on the form, including General Tab. Here's an example of the whole General Tab with a custom object picker for Business Services so you can see the… -
Re: Password Manager for System Accounts
It's been my understanding that storing sensitive data (i.e. passwords, encryption keys, etc.) in SCSM via Cireson's Asset Management solution (or any 3rd party/self-devved) is not advised as you're somewhat shoving the data into a tool that would better be suited for something else like KeyVault. That said, I've always… -
Portal Tip - Increase the Height/Size of a Request Offering Text Prompt > 1 row
On a request offering form there can be a text area prompt to capture text input from the user. In some cases the amount of text expected is pretty short such as a title for a work item, a user name, a computer name, etc. In those cases it is appropriate to have a single line text prompt which captures the input but… -
Update Cireson Knowledge Article using API
I am trying to go through and add Keywords to all of my Knowledge Articles using the api/V3/KnowledgeBase/AddOrUpdateHTMLKnowledgeApi The first issue I am running into is trying to grab all the Knowledge articles in Cireson, as of now I am only able to get them if I know the ID. Second issue is trying to POST the new data,… -
Microsoft Recognizes Cireson for Software Asset Management Excellence with Gold SAM Competenc
System Center experts Cireson attain highest competency level for Microsoft Software Asset Management Cireson, a leading voice in the Microsoft System Center space, has achieved the highest competency level awarded by Microsoft for Software Asset Management. This designation further solidifies Cireson’s place as a top… -
Re: Why would I be seeing the app pool account changing a Support Group value in the WI history?
If those were the only two options, I think I would have to agree with @Leigh_Kilday. Where there is a timeout, typically there is a timer and a way to perpetuate the session. I did not give any hint to that in my last post (my mistake), but it was on my mind as I wrote it. Obliterating unsaved work at a mysterious and… -
Re: Informal Poll: Number of Times Workflows Crash
I've recently been peforming a rather exhaustive investigation of the root cause of workflow failures across a few different environments and I've come back with some rather interesting results: * The SQL MP (but it could just as easily be any other MP with a Repeat Count property) from SCOM, triggering Incidents in…