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Change Management templates and activities
Hi Team, We are currently outlining our change management processes and i have been asked to investigate if the portal can create the below - one change management template ( to be named Change Request) - Change Request template to have 4 change types (created as a list I'm guessing) changes type are Normal Change (BAU),… -
Re: Change Management templates and activities
when i select "change Request" i just want it to launch into a blank change request form which i have created in the console. when i select incident, it gives new incident and it launches into the generic incident form. but for change request it only gives "from template" option and it provides a whole list of templates… -
Re: Change Management templates and activities
@Mina_Saidi Yes, it is possible leveraging Orchestrator. However, you could create a template for each one of these change types and then create a standard template. Then you could create a workflow to apply the specific template based on certain criteria. Example: If the title or CR class extension(enum) contains… -
Re: Change Management templates and activities
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Re: Change Management templates and activities
This is something I raised several years ago, but there is no /ChangeRequest/New/ page, without a template. Or to say the same thing another way, Change Requests cannot be blank, they always require a template to be specified, and there is no default, for some reason. I have a couple lines of JS to redirect…