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11. ServiceManager Do not sync computers atributes

    

    Question by Marek_Lefek · June 2017 · Home› Service Manager

    We have set connector SCSM-SCCM and SCSM-AD which sent information about computers, users. SCCM fill infomration about eg. NetBios name, serial number, primary user, OS, but it do not synchronize attributes: MAC Address, IP address. These data are in object in SCCM. Any ideas how to resolve this?

    2 results

12. Re: SCSM Upgrade - What to do with the MPs?

    

    Comment by damon_mulligan · February 2018 · Home› Service Manager

    Are you planning on doing an in place upgrade, or build a 2016 environment and migrate?

    4 results

13. How do you set a "Service Offering" as a Top Request

    

    Question by John_Vrabel · December 2016 · Home› Self-Service Portal - Community

    I noticed that on the Home page of Cireson, there are 3 links under Top Requests. There is a Request Offering, a Service Offering and a Link. How do I do this? I apologize if this is already a knowledge article, but I was unable to find this anywhere on the Knowledge Base in cireson (too much to filter)

    4 results

14. Where do I change the portal name to add company branding?

    

    

    Question by Alan_Foster · February 2018 · Home› Analyst Portal

    Where do I change the portal name to add company branding?

    2 results

15. Re: What to do when a manual Activity in Pending does not move to In Progress ?

    

    Comment by Stephane_Bouillon · April 2018 · Home› Analyst Portal

    I want to do it manually for the moment. I do not find these services to be running. Is that on the management server ?

    3 results

16. Where do files for Portal edits need to be saved?

    

    Question by Ian_Stephenson · October 2019 · Home› Self-Service Portal - Community

    We are working on adding an accordion style menu like the one found at this link to the Portal: https://codepen.io/brenden/pen/Kwbpyj Do the files to customize the Home Page of the Portal all get saved in the CustomSpace folder on the web server? Or do they need to be saved somewhere else as well? Also, does anyone what to…

    2 results

17. I need a way to search Action Log or History, is there any way to do this?

    

    Question by Jason_Meyer · November 2020 · Home› General Discussion

    I need a way to search Action Log or History, is there any way to do this?

    2 results

18. Adding Knowledge - How do I?

    

    Question by Sandy_Wood · June 2017 · Home› Analyst Portal

    Just installed Portal and can't see where to add Knowledge. I'm sure I'm missing something really simple!

    5 results

19. How do you handle Deprecated List values?

    

    Discussion by Brad_McKenna · October 2017 · Home› Service Manager

    We all know that it is a big no no, no delete a list value that is used somewhere. You can of course rename it, however that does not prevent someone from continuing to use the value. In our place, we are fortunate to be exclusively using the portal, except users whom have the Outlook Add-in. However aside from doing some…

    3 results

20. How do I create a new Page with Request Offerings on it?

    

    Question by Ian_Stephenson · August 2019 · Home› Self-Service Portal - Community

    We have a need to create a new page that links from the Home Page. The new page would contain Request Offerings for specific types of software that one of our departments offers. I have added a new page in our DEV environment, but I'm not sure what to do to get specific request offerings to show up on it. Is there a…

    2 results