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change request record - would like to see change request details + workflow activities status
hi, we use change request module in SCSM (using the cireson web portal). in our implementation, every change request(CR)required a single approver before the change request is approved (by our CAB) before the implementer can proceed forward. if we navigate to the "Activities" tab inside of the single CHange Request, we… -
Userinfo popup change layout and content?
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Requested By field missing in changes
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Changing Organization Names
Hello, In Asset Management, Organizations, All Organizations, there are a few organizational names that have changed in the past few years. It appears that they cannot be edited in the Service Manager Console, so I am wondering if there is a powershell script to make the changes on the back-end? I have seen some people… -
How to make a little change to portal
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Is there a way to change an incident to a service request?
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is there an easy way to prevent the default change form from overriding status in a change template
We have several steps in our change process that occur before a change request becomes "In Progress". We implemented this in the console with change templates that set a custom status that prevents the "New" workflow from executing. When our steps are done we change to "In Progress" and the default workflow takes over. The… -
Change Request Portal Calendar Available to Domain Users
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Can the NEW -> Change Request -> From Template options be added to?
I have been asked if I can add a new option in this menu, that would be one of the two below. I need to know if this is possible. NEW -> CHANGE REQUEST -> FROM STANDARD CHANGE TEMPLATE - Need this one to only show Change Templates that contain "Standard Change" in the Template Name. NEW -> STANDARD CHANGE REQUEST -> FROM… -
Change Management Category
I am creating a custom SQL report for our Change Control meetings. I have all of the Change Request information in SQL with the exception of the Category (Emergency, Normal, etc). I have worked through a number of the database tables to join the Category to the Change Work Item, but unsuccessfully. The closest I have been…