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Re: Calendar Colors in the Cireson Portal
The Proces managers in our organization also wanted to see the Completed changes. So I changed the Query. When the status is Completed, I write "Completed" in the Risk Table. DELETE FROM DataSource WHERE Id = 'C88C0530-AB3A-46BA-B87C-484FE7A35996' INSERT INTO DataSource VALUES ('C88C0530-AB3A-46BA-B87C-484FE7A35996',… -
Re: User text box
Hi Chris Length constraints can set it as high as 7 rows as below: * 1-199 => 1 row * 200-499 => 3 rows * 500-999 => 5 rows * 1000+ => 7 rows https://community.cireson.com/discussion/141/portal-tip-increase-the-height-size-of-a-request-offering-text-prompt-1-row Is it higher than this that you want to go? -
Re: css help please
I think it is worth adding that the strangeness with the borders is made much worse/more obvious when you are viewing on a high DPI monitor or if you are using the scaling features of Windows. Also, most of the inputs have an input inside of a "wrapper" meant to look like a single control, and I am seeing that in many… -
portal installer for HA
It would be nice if Cireson Portal Installer would support HA scenarios where databases are in Always on High Availability Groups. I need to remove CiresonAnalytics and ServiceManagement before installation or it would fail and add them back after installation is complete. Analytics Database Server Name on the Cireson… -
Questions knowledge base
Good afternoonIs it possible to implement the following options in the knowledge base? 1.Use “flexible search” (context search), i.e. Google search. 2. Save favorite articles to the inside bookmarks panel of Cireson. 3. Add media contents into articles (esp. video). 4. Present the graphical information (pictures, diagrams,… -
Re: SMLets Exchange Connector not ingesting emails
What do you have configured as time, when the connector runs? Do you ever receive the following message when the test mail, which never gets deleted, is inside the inbox: Processed # messages in: . . . Can you try setting the logging level to 1 and try it again. I remember my connector ran into an exception when I had the… -
Re: The ability to change an IR to SR and vice versa after a request has been saved.
Happy to announce that we implemented the "Convert to SR" and "Convert to IR" TASKS function modules and have had really good success with them. Have adjusted aprox. 500 tickets in our environment in a few months of having it available to our group making our metrics more accurate and educating our customers and staff on… -
Re: Can you limit who can see KB articles by group?
I just has this same request from a customer. At this time it is not possible to limit who can see a KB article but I have entered a feature request here: https://community.cireson.com/discussion/2873/ability-to-limit-kb-articles-to-specific-groups/p1?new=1 So get to voting on it and lets see if it get's high enough to get… -
Re: Add an expanded Description or a Tool Tip to a field on the Portal Asset form
This is not a suggestion, since I am facing the same dilemma. I just wanted to lend some support and point out that this goes well beyond the Asset forms, too. For example, a work item Urgency field. What does "Low" mean? When should I use "High?" Having a floating definition for the list items (or even for a regular text… -
Question Weighting System for Change Risk Calculator
An ability to add a weighting to each question within the Risk Calculator system to rate out of 10 rather than the questions being just Yes or No. A question could be assigned a value from 1 to 10 and if the value of the questions an analysts answers yes to adds up to a predefined threshold number then the risk is set…