Custom Class not displaying within the Portal
I have created a custom Class for an Incident form called '3rdPartySupportReference' which is of a String DataType which displays on the SCSM Console Incident form as a Text Box.
I made the required changes to the JSON file to allow this custom field to be displayed within the Portal but when I create a ticket in the portal the new custom field is not displayed and no errors are reported.
Now if I create a new Class with the name ‘ThirdParty’ and make the relevant changes to the JSON file it opens perfectly
I have done some testing and what seems to be the problem is when a numeric is used in a Class the JSON file does not like it.
Has anyone else encountered this problem?