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Should I see knowledge base articles after installing the free Self Service Portal?

acfoster7acfoster7 Member IT Monkey ✭
in Analyst Portal
Should I see knowledge base articles after installing the free Self Service Portal or is the KB a licensed product?

Best Answer

  • acfoster7acfoster7 Member IT Monkey ✭
    Answer ✓

    From: Billy Wilson [mailto:billy.wilson@cireson.com]
    Sent: Tuesday, May 16, 2017 10:58 AM
     To: Foster, Alan <afoster1@NESPOWER.COM>; Julia Edwards <julia.edwards@cireson.com>
     Subject: Re: Your Cireson Enquiry

     Hi Alan,

     While the SSP does come with KB functionality, there is no pre-populated content as we find the companies are pretty particular about creating their own articles.

     Hope this helps. 

Answers

  • merlenette_jonesmerlenette_jones Member Advanced IT Monkey ✭✭✭
    Do you have users configured in the KB Managers role for the Cireson Portal?
  • acfoster7acfoster7 Member IT Monkey ✭
    Yes, I have users configured in the  KB Managers role.
  • acfoster7acfoster7 Member IT Monkey ✭
    Any one have any input here?
  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    Did you create any KB's yet?
  • acfoster7acfoster7 Member IT Monkey ✭
    I have not created any in Cireson, I do have KBs in Service Manager.  I thought Cireson had generic KB's that would be prepopulated.
  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    Not that I saw on my installed.
    Create one and see how it populates.
  • acfoster7acfoster7 Member IT Monkey ✭
    Answer ✓

    From: Billy Wilson [mailto:billy.wilson@cireson.com]
    Sent: Tuesday, May 16, 2017 10:58 AM
     To: Foster, Alan <afoster1@NESPOWER.COM>; Julia Edwards <julia.edwards@cireson.com>
     Subject: Re: Your Cireson Enquiry

     Hi Alan,

     While the SSP does come with KB functionality, there is no pre-populated content as we find the companies are pretty particular about creating their own articles.

     Hope this helps. 

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