Poorly performing SCSM 2016 Consoles
Hello experts, since upgrading to SCSM 2016 we're hearing a lot of complaints from our frequent users (i.e. Help Desk) of the SCSM 2016 console around performance. The complaints are all similar in nature:
1) When typing in the Incident form, the text on the screen is delayed 1-3 seconds from what is being inputted on the keyboard
2) When selecting an item from a drop-down list on the Incident form, the selection (highlighting) of list items on the form is delayed compared to where the mouse cursor currently is
3) When clicking "Add..." button to attach a CI or Business Service on the Incident form, a delay of 10-20 seconds can occur before the list of CI's is displayed and items are selectable
When the user who is experiencing these symptoms closes the console, clears the local type cache, and re-opens the console all of these issues are gone until the next occurrence, which can be hours or days later.
Our users did not experience these issues at all on SCSM 2012 R2.
Anybody else out there experiencing anything similar that might have some insight? We also have a Premier case open w/ Microsoft but it's very slow moving.