Change Request Custom Form Not Appearing

Raymond_Didonato

Raymond_Didonato Customer IT Monkey ✭

September 2018 in Analyst Portal

I've had our Change Request form customized through ChangeRequest.js for months, but this morning when I opened up the Change Request form, I see the default form instead of the custom one. I've tried in mulitple browsers, but it's the same everywhere. It was fine last night before I left. Any one have an idea what might have happened?

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Comments

Raymond_Didonato Customer IT Monkey ✭

September 2018 edited September 2018

It seems to be working now after restarting the cache builder service.

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Raymond_Didonato Customer IT Monkey ✭

February 2019

Funny that I was searching this issue in the forums and I found this post from myself lol. I have a single user (to my knowledge) who is not seeing the custom form. In the admin settings, I have a group that contains all analysts assigned to this form, so I'm not sure why it would just be this one user who cannot get the custom form. I have restarted the cache builder so maybe that'll fix it.

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Raymond_Didonato Customer IT Monkey ✭

February 2019

It did not fix it for this user. I asked around and everyone seems to be accessing the correct form.

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Patrick_Chambers Cireson Consultant Adept IT Monkey ✭✭

February 2019

@Raymond_Didonato

Have you tried clearing the user's internet browser cache?

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Raymond_Didonato Customer IT Monkey ✭

February 2019

I did not try that yet, however, when the user went to the portal the next day, the custom form had returned.

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Patrick_Chambers Cireson Consultant Adept IT Monkey ✭✭

February 2019 edited February 2019

@Raymond_Didonato

I am pretty sure it was a caching issue. Next time give that a shot, and glad to hear it is now working properly.

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