Reset Knowledge base article Counter

Stuart_Owen

Stuart_Owen Customer IT Monkey ✭

October 2018 in Analyst Portal

We are wanting to reset the view counter of Knowledge based articles periodically every quarter or possible every month but don't see this option within the Cireson portal. Is there anyway to reset the view field for our Knowledge base articles in the Portal or is this a new feature request?

We want to show analytics on what articles users are going to and see if we can develop additional training or knowledge articles for end users to help educate the end users.

0

Best Answer

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

October 2018 Answer ✓

You can do it manually through the database:

UPDATE [dbo].[KnowledgeArticle]
SET
[ViewCount] = 0
WHERE [ViewCount] > 0

Be careful with this. You might want to change the WHERE statement.

5

Answers

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

October 2018 Answer ✓

You can do it manually through the database:

UPDATE [dbo].[KnowledgeArticle]
SET
[ViewCount] = 0
WHERE [ViewCount] > 0

Be careful with this. You might want to change the WHERE statement.

5

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Email: matt.deen@cireson.com