Saving an IR or SR can take more than 10 -15 seconds for some of our Analysts
Hi - I was just wondering whether anyone else had experienced this - for some of our Analysts it can take more than 10 or 15 seconds to save an IR or SR, but for others it takes an average of 3 to 5 seconds. We have tested this out to show that it isn't the device - if an different Analyst that saves in less than 5 seconds logs into one of the devices used by an Analyst that on average takes more than 10 seconds to save, then that different Analyst is still able to save in less than 5 seconds. And if the test is done the other way around, the Analyst still takes more than 10 seconds to save on the same device that the Analyst normally saves on in less than 5 seconds. We have tried these tests for different times of the day, with different applications open, with different AD groups for these Analysts, but still certain Analysts take longer to save their IRs or SRs than others and we can't track it down to anything different about them.
Has anyone else had a similar experience, and if so did you get to the bottom of why these Users are affected?